MEMBERSHIP DIRECTOR

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists in all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

ESSENTIAL FUNCTIONS:

• Assists in creating a member-focused culture and models relationship-building skills in all interactions
• Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs additional administrative support personnel for Member Services.
• Develops strategies to motivate staff and achieve goals for the YMCA of Southeastern North Carolina.
• Audits the implementation of Welcome Desk procedures.
• Reviews and updates desk procedures and communicates changes to Member Services Leadership.
• Coordinates with Leadership Staff as necessary on financial transactions.
• Audits membership files for accuracy.
• Handles rentals and contracts for the Wilmington Area.
• Handles billing/invoicing of Corporate memberships for the Association.
• Participates and helps facilitate staff meetings and/or related Member Service meetings at Wilmington Area YMCA’s.
• Ensures staff meets or exceeds goals. (Nir/Midtown)
• Play an active role in the annual campaign, recruiting campaigners and serving where needed on planning committees.
• Assist in approving payroll for your department as outlined in the payroll guidelines.
• Assist in monitoring pieces of the Membership annual budget; monitor and make adjustments as needed.
• Assist in annual performance reviews on all employees within your department.
• Performs other duties as assigned.
• Provides leadership and direction to membership staff at both Nir and Midtown branches, ensuring consistent operations, strong member engagement, and alignment across locations.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

BENEFITS PACKAGE:
We believe meaningful work deserves meaningful perks! As a full-time team member, you’ll enjoy a comprehensive benefits package that includes flexible medical, dental, and vision plans, supplemental insurance options, paid training, generous PTO, and an HSA match. You'll also receive a complimentary nationwide YMCA family membership, exclusive discounts on YMCA programs like swim lessons and camps, and access to our YMCA Retirement Plan—so you can grow, thrive, and plan for your future while making a difference every day.

LEADERSHIP COMPETENCIES:

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Philanthropy: Secures resources and support to advance the Y’s work.

Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

The YMCA of Southeastern NC does not discriminate in employment opportunities or practices on the basis of race, color, faith, gender, pregnancy, national origin, age, disability, sexual preference, gender identity, veteran status, citizenship status, genetic information, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.

The Y: We’re for youth development, healthy living, and social responsibility.