Membership Manager

Membership Manager

About DISCOVERY Children’s Museum

DISCOVERY Children’s Museum, based in Las Vegas, Nevada, is dedicated to the educational enrichment of children through hands-on, interactive learning. The Museum’s mission is to foster a welcoming, vibrant, and inclusive environment where all are invited to engage in playful and educational experiences that ignite a lifelong love of learning.

Position Description:

The Membership Manager oversees the selling, engagement, retention and day-to-day administration of the Museum’s Membership Department. This position reports to the Director of Visitor Services. Responsibilities include sales and renewals of memberships, maintaining member relationships and communications, building and maintaining member database, and planning and executing member events. This position will require executing and following internal controls and Museum financial handling practices, as well as driving membership revenue.

Job Responsibilities:

Membership Sales

• Create and implement plan to increase memberships sold and ensures exceptional service is provided to members for retention and renewal
• Track key performance indicators (KPIs), analyze membership trends, and prepare financial reports
• Plans and oversee the successful execution of all member events
• Maintain strong relationships with members through regular communication and solicitation of feedback to implement change to improve events and member experiences
• Train cashiers and floor staff on membership sales, processing, and member events
• Supports the monthly membership renewal process.
• Maintains accurate and up-to-date member records with a strong attention to detail and minimal/no errors
• Represents the Museum at select outreach events to promote memberships in the community

Interdepartmental Communication

• Leads and executes membership events
• Manage Membership department staff to ensure all department and company policies are in compliance
• Acts as a liaison between Visitor Services and the sales office to ensure clear communication about membership promotions and accurate data entry.
• Keeps teams informed by documenting and sharing member-related updates, sales incentives, and ongoing needs.
• Routinely brings positive recognition to DISCOVERY staff through professionalism, enthusiastic attitude and effective communication.
• Upholds ethical standards in all business interactions and maintains confidentiality of member records
• Accepts directives with enthusiasm and commitment
• Treats visitors, partners, and vendors in a courteous and respectful manner at all times and leads with example