Membership Onboarding Specialist

Role: Membership Onboarding Specialist.

Employment Details:
- Full-time.
- Remote.
- Monday–Friday, 9 AM–6 PM Eastern Time.

About the role:
- You will be the person who turns a new sign-up into an engaged, confident member.
- Through one-on-one phone and video calls, you will welcome new members and walk them through their benefits.
- You will help them find the resources that match what they signed up to achieve.
- You will work closely with the client success team and own a clear part of the member journey.
- Your impact shows up directly in trial-to-paid conversion and retention numbers.
- This is a long-term, full-time placement, not freelance or short-term work, with ongoing coaching to keep sharpening your skills.

Responsibilities:
- Lead onboarding calls.
- Schedule and run onboarding calls that walk members through the community, resources, live sessions, and next steps.
- Help members get set up in Skool and connect their membership to their goals.
- Coordinate onboarding for eligible Premium teams.
- Set up agent rosters and access.
- Reach out to members who haven't finished onboarding or need extra help getting started.
- Use consistent, personal outreach to move free trials to paid memberships and reduce churn.
- Log onboarding status, member questions, access issues, and follow-up commitments.
- Escalate billing, technical, and account issues to the right person.
- Refine the onboarding checklists.
- Surface recurring points of confusion so the experience keeps improving.

Performance Goals:
- Every member can access their benefits, knows what to do next, and has a clear point of contact.
- No incomplete onboarding slips through the cracks.

Requirements:
- Professional English at C1 level or higher, written and spoken.
- A warm, engaging presence that puts members at ease on live calls.
- Experience in customer onboarding, customer success, training, or another role built around live client conversations.
- The ability to explain a platform clearly, lead a video call, and adapt to people with different comfort levels with technology.
- Strong organization and follow-through: you track commitments and close every loop.
- The ability to learn new platforms, CRM tools, and membership processes quickly.
- Availability Monday–Friday, 9:00 AM–6:00 PM ET, with occasional flexibility around events.

Preferred Qualifications:
- Experience with Skool.
- Using AI tools to work faster and personalize outreach.

Benefits:
- Competitive salary plus monthly profit sharing.
- Paid US holidays and paid wellness days.
- Health and wellness allowance.
- Long-term placement with a real path to growth.
- Ongoing training in AI, member onboarding, and customer success.
- A dedicated success coach.

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela, Philippines

Skills required for this job:

• Artificial intelligence tools
• Customer onboarding
• Customer relationship management (CRM)
• Customer success
• Skool
• Training