Membership Sales

Membership Consultant

Overview:

The Membership Consultant is responsible for new member acquisition and retention through effective lead generation, follow-up, relationship management, and personalized customer service. This role owns the sales process from inquiry to close to onboarding. This position requires a self-motivating high producer with strong and effective communication skills.

Key Responsibilities:

1. Drive Membership Sales:

• Actively promote membership and services to achieve monthly sales targets.
• Engage with potential members both in-person and over the phone to understand their fitness goals and recommend appropriate membership packages.
• Work closely with the Sales Director to meet and exceed goals.

1. Lead Generation:

• Implement lead generation strategies to attract prospective members.
• Follow up on leads generated through referrals, inquiries, and outreach efforts promptly and professionally.
• Generate leads through prospecting inside and outside the club.

1. Customer Relationship Management:

• Build strong relationships with current and prospective members to enhance retention and satisfaction.
• Address member inquiries, concerns, and feedback in a timely and efficient manner.

1. Tour Management:

• Conduct facility tours for prospective members - showcasing staff, amenities, equipment, and services.
• Knowledgeable across all membership options, amenities, services and club offerings.

1. Sales Operations:

• Maintain accurate records of membership sales, leads, and member interactions using our software systems.
• Assist in processing new membership applications and payments and member changes promptly with accuracy and efficiency.

1. Promotions and Events:

• Support marketing initiatives and promotional events to drive membership growth and enhance member experience.
• Participate in community outreach activities to increase club awareness and create new business opportunities.

Requirements:

• Proven track record in sales - preferably in the fitness or wellness industry.
• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to work flexible hours, including nights, weekends and holidays as needed.
• Knowledge of fitness, training, classes, and wellness programs is a plus.
• High school diploma; additional education in sales or fitness-related fields is advantageous.

Attributes:

• Goal-oriented and results-driven.
• Ability to work independently and as part of a team.
• Enthusiasm for fitness and helping people achieve their health goals.
• Strong organizational skills with attention to detail.
• Professionalism – internally and externally.

Benefits:

• Access to fitness facilities and wellness programs.
• Opportunities for professional development and career advancement within our organization.

Compensation:

• Part Time Position, 20 hours Per Week
• A flat rate commission based on memberships sold
• 20% of month-to-month memberships’ first payment, paid monthly
• $20 per hour
• Gym Membership