Membership Service Coordinator
Summary
Coordinate member services, administrative tasks, and office operations for a community YMCA, handling front-line support, executive assistance, and data management in Daxko.
Do you thrive on creating great first impressions and keeping busy operations running smoothly behind the scenes? Countryside YMCA is looking for a Membership Service Coordinator to be the welcoming voice and steady hand connecting our members, staff, and leadership team. This role blends front-line member service with executive-level administrative support, making it a great fit for someone who's organized, discreet, and genuinely enjoys helping people.
What You'll Do
- Serve as a warm, professional first point of contact — answering calls and resolving member questions, concerns, and registration issues
- Support members with online registration, program transfers, and cancellations
- Provide high-level administrative support to the CEO, including managing confidential correspondence and files with discretion and sound judgment
- Prepare and maintain minutes for Board of Directors meetings
- Manage office operations — ordering supplies, stationery, and overseeing copier/phone maintenance and service
- Enter and maintain program data in Daxko, partnering with Program Directors to ensure accuracy and consistency
- Step in to support the Front Desk, Welcome Center, and prospective member tours as needed
- Assist with fundraising initiatives and special events, including the Annual Campaign
- Oversee communication between the North Entry and desk/pool teams
- Interview, hire, schedule, and train North Entry and outdoor pool card-check staff; approve time cards and provide schedule coverage during emergencies
- Monitor departmental safety and risk items, reporting concerns to your supervisor and the Risk Manager
- Take on additional responsibilities as business needs arise