Membership Services Coordinator

Summary: The Membership Services Coordinator is responsible for providing professional, high-quality member and guest services at Park Fitness. This position assists with membership sales, processing, and retention while ensuring accuracy in data entry and strong customer engagement. Coordinators are often the first point of contact for community members and play a key role in delivering welcoming, caring, and extraordinary experiences that reflect the mission, vision, and values of the Park District of Highland Park. The role requires independent judgment, problem-solving, and discretion in decisions that impact member satisfaction and facility operations.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Essential Duties and Responsibilities:

• Greet and assist members, guests, and community participants in a professional, friendly, and welcoming manner during all interactions.
• Provide accurate and timely information regarding membership options, Park District programs, schedules, facility policies, and services.
• Process membership transactions, including new sales, renewals, transfers, cancellations, prorations, and billing updates with accuracy and attention to detail.
• Participate in membership retention initiatives, including outreach calls, follow-ups, and assisting with leads, trials, or expired member communications.
• Conduct facility tours for prospective members, highlighting programs, services, and amenities.
• Assist with program registration, point-of-sale transactions, gift cards, passes, and personal training packages.
• Maintain accurate, secure, and organized membership records and data within the Recreation management system.
• Monitor assigned areas of the facility for safety, security, and compliance with policies and etiquette.
• Confidently administer basic first aid, CPR, and respond to accidents or incidents in accordance with Emergency Action Plan policies.
• Communicate effectively with Park Fitness management, supervisors, and other staff regarding member-related concerns, facility projects, or operational issues.
• Maintain a clean, organized, professional workspace, including the membership desk and surrounding areas.
• Enforce facility rules and policies with professionalism, ensuring a safe and welcoming environment.
• Assist in light administrative tasks such as filing, copying, reporting, or special projects as needed.
• Demonstrate knowledge of fitness equipment and facility layout to support member inquiries and safety.
• Adapt to high-paced and sometimes stressful situations while maintaining excellent customer service.
• Exercise independent judgment, problem-solving, and discretion when responding to member inquiries, complaints, or operational issues.
• Performs other duties as assigned.