YMCA of Tuscaloosa County, AL

Discussion

Membership Services Representitive

Open 22d

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the YMCA of Tuscaloosa maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

ESSENTIAL FUNCTIONS:

  • Responds to the individual needs of the other person.
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
  • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • May hand out locker keys and towels; may monitor the locker rooms as required.

    POSITION SUMMARY:

    This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the YMCA of Tuscaloosa maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

    ESSENTIAL FUNCTIONS:

  • Responds to the individual needs of the other person.
  • Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
  • Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  • Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
  • Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies dealing with member services.
  • May hand out locker keys and towels; may monitor the locker rooms as required.
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