Memory Care Director

Memory Care Director - Full-Time

The Memory Care Director plays a vital role in creating a warm, engaging, and therapeutic environment where residents living with dementia can thrive. Through compassionate leadership and a commitment to person-centered care, this position supports our Mission, Vision, and Values while enhancing the quality of life, dignity, and well-being of each resident.

This is an exempt position. Flexibility is required, as evening, weekend, and holiday hours may be needed to support residents, families, and team members. Responsibilities include participation in the Manager-on-Duty (MOD) rotation, on-call rotation, staffing coordination, and scheduling oversight.

Benefits Include:

• Medical Insurance - HDHP or PPO (Full-time employees only)
• Vision/Dental/Life Insurance (Full-time employees only)
• Health Savings Account with Company Match (Full-time employees only)
• Flexible Spending Account
• Company matching 403(b) Plan
• Paid Vacation
• Personal, Sick and Holidays
• Paid Volunteer Program
• Total Care EAP (Employee Assistance Program)
• Wages on Demand

These benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions.

Bethesda Senior Living Communities reserves the right to pay a wage/salary that is lower or higher than the above posted compensation range.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures that the dignity of all residents is maintained, and that respect is shown, regardless of the nature of the interaction.
• Ensures care team adapts the “environment” to the individual Resident’s needs and preferences, which includes everything a Resident encounters.
• Ensures the care team has the knowledge, skills and attitude required to care for residents with dementia.
• Provides initial and ongoing training and support to the care team employees.
• Provides skills coaching and counseling when employee performance expectations are not met.
• Ensures that structure and consistency is provided to residents in their daily lives
• Works with care team to design activities that are conducted throughout the day to provide a sense of usefulness, sense of pleasure, sense of success, support life roles, and encourage maintaining function. Ensures that the program is implemented by care staff.
• Evaluates the program utilizing quality assurance tools and customer and staff feedback.
• Keeps current with trends and issues related to dementia care.
• Uses problem solving skills to improve outcomes when expectations are being met.
• Conducts Resident assessments and develops an accurate, individualized service plan that is communicated to care team.
• Updates and maintains a care plan that is continually developed through an ongoing flow of information from the care team about individual residents.
• Is responsible for leading special activities that require a higher degree of knowledge, skill and understanding that may include cognitive activities, creative/expressive activities and reminiscence activities.
• Maintains budget control by reviewing program costs and keeping them in line with the established budget.
• Supports and actively participates in the program’s census building initiatives assisting Marketing in planning and support and in pointing out features and benefits of the program to prospective residents and their family members.
• Ensures excellent customer service by maintaining open and honest communication and ensuring residents, families, physicians and employees needs are met.
• Provides tours to potential residents and families and promotes the concept of care of the Memory Care Community.
• Maintains a supportive relationship with Internal and External customers understanding that at times family members need as much support as the resident with dementia. Supports employees by supporting them during stressful times on the job and gives them praise and recognition for a job well done.
• Promotes and protects Residents’ rights and is a Resident advocate.
• Involves the care managers in problem solving and facilitates a pro-active problem solving approach to challenging resident behaviors.
• Gains support of staff members by practicing good interpersonal skills.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

Managerial Breadth/Scope of Job: Manages Care Partners and Medication Aides/Techs. In some larger communities may also manage Memory Care activity staff. Is responsible for the development, implementation, and ongoing program in the Memory Care Unit following our Missions and Values.