Memory Care Supervisor (ROAL)

Memory Care Supervisor

Civitas Senior Living

Location: Arabella of Red Oak
Job Type: Hourly, Non-Exempt
Schedule: Full Time; Includes rotating on-call responsibilities

Make a Difference in Memory Care Leadership

At Civitas Senior Living, we believe exceptional Memory Care is about more than meeting residents' needs. It's about creating meaningful experiences, building connections, and ensuring every resident feels valued, supported, and engaged.

We are seeking a Memory Care Supervisor who is passionate about dementia care, enjoys leading and developing team members, and takes pride in creating an exceptional resident experience.

This is a hands-on leadership position that combines resident engagement, daily operations, team supervision, and care oversight. You'll work closely with our Wellness Director to ensure our Memory Care Cottage is a safe, welcoming, and engaging place for residents to call home.

If you're an experienced senior living professional who enjoys being actively involved with residents and staff, we'd love to meet you.

What You'll Do

Create Meaningful Resident Experiences

• Plan and lead engaging daily activities designed around residents' interests, abilities, and individual needs.

• Create monthly activity calendars that promote physical, cognitive, emotional, and social wellness.

• Ensure every resident has opportunities for meaningful engagement each day.

• Coordinate family events, volunteers, community partnerships, and special programs.

• Coach team members on dementia care techniques and person-centered engagement.

Lead and Support Your Team

• Provide daily leadership, direction, and support to Memory Care caregivers and medication aides.

• Coach employees, recognize outstanding performance, and help create a positive team culture.

• Support new employee orientation, training, and hands-on shadowing.

• Monitor the quality of resident care and ensure team members follow established service plans.

• Participate in a rotating community-wide on-call supervision schedule.

Maintain Exceptional Care Standards

• Partner with the Wellness Director to ensure residents receive safe, consistent, and compassionate care.

• Monitor medication administration processes, conduct routine audits, and identify opportunities for improvement.

• Conduct daily resident wellness rounds and environmental inspections.

• Assist with resident assessments, service plan updates, and care conferences.

• Identify changes in resident conditions and coordinate appropriate follow-up with the care team.

• Maintain a clean, organized, welcoming, and inspection-ready Memory Care environment.

Build Relationships with Residents and Families

• Serve as a trusted point of contact for residents, families, and care partners.

• Help families navigate transitions into Memory Care with compassion and professionalism.

• Coordinate with physicians, healthcare providers, and community leadership to support resident needs.

• Promote open communication and a positive experience for residents and their loved ones.

What We're Looking For

Required Qualifications

• At least 1 year of experience in senior living or a Memory Care setting.

• Strong communication, organizational, and problem-solving skills.

• A genuine passion for serving older adults, particularly individuals living with Alzheimer's disease or other forms of dementia.

• Ability to lead employees, provide coaching, and maintain accountability.

• Comfort using technology to document care, monitor performance, and communicate with team members.

• Valid driver's license and ability to meet applicable background screening and employment requirements.

• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications

• Previous supervisory or team leadership experience.

• Experience developing or facilitating dementia-specific activities and engagement programs.

• Familiarity with medication management processes and resident care documentation.

• Experience with senior living technology such as Sagely, OnShift, Eldermark, Domo, or Relias.

• Experience monitoring operational performance, staffing, or departmental budgets.

What Success Looks Like

Our most successful Memory Care Supervisors are visible, engaged leaders who lead by example.

You'll thrive in this role if you:

• Enjoy spending time with residents rather than sitting behind a desk.

• Know how to motivate, coach, and support a caregiving team.

• Balance compassion with accountability and attention to detail.

• Recognize that resident engagement is just as important as excellent personal care.

• Take ownership of the Memory Care environment and the resident experience.

• Communicate proactively and work collaboratively with families and community leadership.

Join the Civitas Team

At Civitas Senior Living, our mission is rooted in Passionate Care, Service, and Cleanliness. We believe great resident experiences begin with committed leaders who care deeply about the people they serve.

As a Memory Care Supervisor, you'll have the opportunity to make a meaningful impact every day by developing caregivers, supporting families, and helping residents living with dementia experience purpose, connection, and quality of life.

Ready to make a difference? Apply today and help us create exceptional Memory Care experiences at Civitas Senior Living.

Civitas Senior Living is committed to equal employment opportunity and considers qualified applicants in accordance with applicable laws.