門市人員_全通路銷售顧問 (正職) Omnichannel Sales Advisor (FT) [ 三重DECATHLON ]

工作目標/核心價值
透過提供獨特的全通路銷售體驗，並運用迪卡儂的經營基本原則，滿足顧客需求，讓人們享受運動的樂趣 。

專屬你的福利與優勢 (Your Exclusive Benefits)
在迪卡儂，我們支持你的生活與運動熱情！

充電再出發： 滿一年即享 10 天年假。
運動無負擔： 享有員工專屬購物折扣，以及享有運動裝備與運動活動津貼。
獎勵與保障： 提供達標分紅獎金、免費員工團體保險，以及每年免費員工健檢。
友善環境： 永續通勤獎勵。
社團生活： 多元社團與活動，讓你找到運動夥伴。

** 職責內容 (Key Responsibilities)
本職位包含三大核心職責，確保顧客獲得最佳的購物體驗：

1. 產品銷售與顧客服務 (Satisfy my customers by selling our products and services)

• 展現服務熱忱，歡迎每一位顧客 。
• 在線上與實體通路銷售我們的產品與服務 。
• 向顧客推廣會員忠誠計畫 。
• 處理顧客付款事宜（門市結帳） 。
• 為顧客處理 Buyback 商品 。

2. 門市商業陳列與視覺動態 (Commercial and dynamic layout experience)

• 遵循並執行商品陳列準則 (Merchandising guidelines) 。
• 確保商業排面完整 。
• 推動商業行銷活動 。
• 執行季節性商品調整與移動 。

3. 流程效率與庫存管理 (Process efficiency and stock availability)

• 確保收貨至陳列的流程高效運作 (Truck to Peg process) 。
• 檢查庫存的準確性，並執行防止耗損計畫 。
• 管理試衣間並處理顧客退貨 。
• 準備「到店取貨(Click & Collect)」與「門市出貨(Ship from Store)」訂單 。

必備與加分技能 (Skills Required)
*硬技能 (專業知識)

• 銷售和顧客關係、產品知識 。
• 門市安全、門市結帳、門市服務 。
• Layout、門市商業動態、門市效率、庫存充足 。

*軟技能 (個人特質)

• 人際溝通、聆聽和發問 。
• 制定決策、優先順序、情商 。
• 效率、持續學習 。

Core Value / Job Purpose
To satisfy customer needs and enable people to enjoy the wonders of sport, by offering a unique omnichannel sales experience and applying Decathlon's business fundamentals.

Your Exclusive Benefits (專屬你的福利與優勢)
At Decathlon, we support your life and passion for sport!

• Recharge & Restart: Enjoy 10 days of annual leave after one year of service.
• Sport without Burden: Access exclusive employee shopping discounts, and receive allowances for sports gear and activities.
• Reward & Security: Receive a performance-based profit-sharing bonus, complimentary employee group insurance, and a free annual employee health check.
• Friendly Environment: Sustainable commuting incentives.
• Community Life: Diverse clubs and activities to help you find your sports teammates.

Key Responsibilities (職責內容)
This role includes three core responsibilities to ensure customers receive the best shopping experience:

1. Product Sales and Customer Service (Satisfy my customers by selling our products and services)

• Show availability and welcome each customer as a guest.
• Sell our products and services physically and digitally (online and in-store).
• Propose the loyalty program to customers.
• Handle customer payments (Store Checkout).
• Process Buyback products from customers.

2. Store Commercial Layout and Visual Dynamics (Commercial and dynamic layout experience)

• Follow and apply merchandising guidelines.
• Ensure a complete commercial facing (product presentation).
• Put in place commercial campaigns.
• Execute seasonal movings and adjustments.

3. Process Efficiency and Stock Availability (Process efficiency and stock availability)

• Ensure an efficient truck to peg process (receiving to display).
• Check stock for accuracy and apply the anti-shrinkage plan.
• Manage fitting rooms and customer returns.
• Prepare Click & Collect (C&C) and Ship from Store (SFS) orders.

Skills Required

*Hard Skills (Professional Knowledge)
Selling & customer relationship, Product knowledge.
Store security, Store checkout, Store services.
Layout, Store's commercial dynamism, Efficiency in store, Stock availability.

*Soft Skills (Personal Qualities)
Interpersonal communication, Listening and questioning.
Decision making, Prioritization, Emotional intelligence.
Efficiency, Continuous learning.