門市人員_全通路銷售顧問 (正職) Omnichannel Sales Advisor (FT) [ 台北內湖 DECATHLON ]

工作目標/核心價值
成為推動運動商業的內部創業者
您將是迪卡儂門店中，特定運動領域的領導者與決策者。您不僅管理團隊、優化顧客體驗，更以「內部創業者 (Intrapreneur)」的心態，全權負責您所屬運動的商業策略、績效發展 (People/Planet/Business) 和人力資本的培育 。我們尋求充滿活力、熱愛運動，並渴望透過商業影響力推動運動普及的夥伴。

專屬你的福利與優勢 (Your Exclusive Benefits)
在迪卡儂，我們支持你的生活與運動熱情！

充電再出發： 滿一年即享 10 天年假,全薪傷病假 14 天
運動無負擔： 享有員工專屬購物折扣 ，以及享有運動裝備與運動活動津貼
獎勵與保障： 提供達標分紅獎金 、免費員工團體保險 ，以及每年免費員工健檢
友善環境： 永續通勤獎勵
社團生活： 多元社團與活動，讓你找到運動夥伴

** 職責內容 (Key Responsibilities)
本職位包含三大核心職責，確保顧客獲得最佳的購物體驗：

1. 產品銷售與顧客服務 (Satisfy my customers by selling our products and services)

• 展現服務熱忱，歡迎每一位顧客 。
• 在線上與實體通路銷售我們的產品與服務 。
• 向顧客推廣會員忠誠計畫 。
• 處理顧客付款事宜（門市結帳） 。
• 為顧客處理 Buyback 商品 。

2. 門市商業陳列與視覺動態 (Commercial and dynamic layout experience)

• 遵循並執行商品陳列準則 (Merchandising guidelines) 。
• 確保商業排面完整 。
• 推動商業行銷活動 。
• 執行季節性商品調整與移動 。

3. 流程效率與庫存管理 (Process efficiency and stock availability)

• 確保收貨至陳列的流程高效運作 (Truck to Peg process) 。
• 檢查庫存的準確性，並執行防止耗損計畫 。
• 管理試衣間並處理顧客退貨 。
• 準備「到店取貨(Click & Collect)」與「門店出貨(Ship from Store)」訂單 。

JOB PURPOSE / CORE VALUE
Be an Intrapreneur Driving Sports Business

You will be the leader and decision-maker for a specific sports domain within the Decathlon store. You will not only manage the team and optimize the customer experience, but also, with an Intrapreneur mindset, take full responsibility for the commercial strategy, performance trajectory (People/Planet/Business), and human capital development of your dedicated sport. We are looking for partners who are energetic, passionate about sports, and eager to popularize sports through business influence.

YOUR EXCLUSIVE BENEFITS
At Decathlon, we support your life and passion for sport!

• Recharge & Restart: Enjoy 10 days of annual leave after one year of service ; 14 days full-paid sick leave
• Sporting Life: Exclusive employee discount on purchases, as well as allowances for sports equipment and activities.
• Rewards & Protection: Providing profit-sharing bonuses for achieving targets, free employee group insurance, and annual free employee health checkups.
• Eco-Friendly: Sustainable commuting bonus/incentive.
• Community Life: Diverse clubs and activities to help you find your sports teammates.

Key Responsibilities
This role includes three core responsibilities to ensure customers receive the best shopping experience:

1. Product Sales and Customer Service (Satisfy my customers by selling our products and services)

• Show availability and welcome each customer as a guest.
• Sell our products and services physically and digitally (online and in-store).
• Propose the loyalty program to customers.
• Handle customer payments (Store Checkout).
• Process Buyback products from customers.

2. Store Commercial Layout and Visual Dynamics (Commercial and dynamic layout experience)

• Follow and apply merchandising guidelines.
• Ensure a complete commercial facing (product presentation).
• Put in place commercial campaigns.
• Execute seasonal movings and adjustments.

3. Process Efficiency and Stock Availability (Process efficiency and stock availability)

• Ensure an efficient truck to peg process (receiving to display).
• Check stock for accuracy and apply the anti-shrinkage plan.
• Manage fitting rooms and customer returns.
• Prepare Click & Collect (C&C) and Ship from Store (SFS) orders.