門市人員_銷售助理技師 (正職) Sales Advisor Technician(FT) [ 台北內湖 DECATHLON ]

工作目標/核心價值
透過提供工作室服務與產品，培養顧客忠誠度，並提供獨特的全通路銷售體驗，讓人們享受運動的樂趣

專屬你的福利與優勢 (Your Exclusive Benefits)
在迪卡儂，我們支持你的生活與運動熱情！

充電再出發： 滿半年享 3 天年假，滿一年即享 10 天年假
運動無負擔： 享有員工專屬購物折扣 ，以及享有運動裝備與運動活動津貼
獎勵與保障： 提供達標分紅獎金 、免費員工團體保險 ，以及每年免費員工健檢
友善環境： 永續通勤獎勵
社團生活： 多元社團與活動，讓你找到運動夥伴

職責內容 (Responsibility)
1. 提供可靠、精確的診斷與服務 (Provide a reliable and accurate diagnosis)

• 遵循工作室操作指南，並依照診斷流程執行作業 。
• 提供合適的永續服務選項 (如維修、保養、翻新) 。
• 確保內部與外部維修之間的適當平衡 。
• 提出符合顧客需求的預定日期 。

2. 依照迪卡儂的標準運作工作室 (Deliver Workshop operations)

• 維護安全、牢靠的工作環境 。
• 執行運動產品的維修、保養與翻新作業 。
• 執行產品客製化流程 。
• 確保庫存的準確性與可用性 。

3. 應用商業基礎原則 (Apply the business fundamentals)

• 應用顧客關係的基本原則
• 在各部門推廣工作室服務 。
• 在線上與實體通路銷售我們的產品與服務 。
• 確保收貨至陳列的流程高效運作 (Truck to Peg process) 。
• 處理顧客付款事宜 (收銀/結帳) 。

**必備與加分技能 (Skills Required)

• 硬技能 (Hard Skills)

工作室診斷、操作、服務相關知識與經驗
工作室安全知識
工作室商業基礎與表現解讀能力
產品知識 (Product Knowledge)

• 軟技能 (Soft Skills)

人際溝通、聆聽和發問
批判性思考、制定決策
情商、適應能力
傳承、持續學習、效率

Core Value / Job Purpose
To cultivate customer loyalty through workshop services & products and offer a unique omnichannel sales experience , enabling people to move through the wonders of sport.

Your Exclusive Benefits
At Decathlon, we support your passion for life and sport!

-Recharge & Go: Enjoy 3 days of annual leave after 6 months of service, and 10 days after 1 year.
-Sport without Limits: Benefit from exclusive employee discounts, along with allowances for sports equipment and sports activities.
-Rewards & Security: Receive performance-based profit sharing bonus, free employee group insurance, and free annual employee health checks.
-Eco-Friendly: Sustainable commuting rewards.
-Club Life: Diverse clubs and activities to help you find your sports partners.

Key Responsibilities (職責內容)
1. Provide a reliable and accurate diagnosis and service

• Apply workshop handling guidelines , and follow diagnostic operating procedures.
• Offer the right choice of circular services (e.g., repair, maintenance & refurbishment).
• Ensure the right balance between internal and external repairs.
• Propose a date that meets the customer's needs.

2. Deliver Workshop operations according to Decathlon standard

• Act for a safe and secure environment.
• Implement sports operations of repair, maintenance & refurbishment.
• Carry out personalization procedures.
• Guarantee stock accuracy and availability.

3. Apply the business fundamentals

• Apply the fundamentals of customer relationship.
• Promote my services within each department.
• Sell physically and digitally our products and services.
• Ensure an efficient truck to peg process.
• Cash my customers (handle payment).

Skills Required
Hard Skills :

• Workshop diagnosis, handling, and services knowledge and experience.
• Workshop safety knowledge.
• Workshop business basics and performance reading.
• Product Knowledge.

Soft Skills :

• Interpersonal communication.
• Listening and questioning.
• Critical thinking , Decision making.
• Emotional Intelligence , Adaptability.
• Transmission , Continuous learning , Efficiency.