MENS LOCKER ROOM-CONCIERGE

Job Summary:

The Mens Locker Room Concierge is responsible for maintaining a high level of standards in all locker room services and seeks opportunities to create memorable moments and deliver legendary service with gracious hospitality. This position will embody the Carolina Country Club Mission Statement and Absolutes.

Mission Statement: Through Excellence and gracious hospitality, we work together to enrich lives.

Absolutes:

1. Engage Greet by name, build relationships, fond farewell

2. Maintain a culture of trust and respect

3. Welcoming Smile, positive attitude, enthusiasm

4. Look for and act upon every opportunity to create memorable moments

5. Be accountable for immediately solving problems or find someone who can

6. Continuously improve experiences with effort, innovations and creativity

7. Diligently maintain clean and safe facilities

Job Functions include:

• Members will receive a warm welcome and a fond farewell by name and thank members with genuine appreciation.
• Always be visible and engaging while anticipating service needs.
• Speak with others using clear and professional language, ensure uniform and personal appearance are clean and professional.
• Works in coordination with the golf shop to welcome and accommodate guests by name, with arrangements for locker, directions, information, or any other services necessary to exceed their expectations.
• Maintain and ensure immaculate locker room facilities for members and guests-locker/dressing areas picked up, vacuums floor, vanity areas wiped down and cleaned after each use, towels stocked and stacked properly, products straightened after each use, soiled towels and trash removed frequently.
• Proactively performing duties of attendant includes shoe services, food server, and bartender to exceed members needs and expectations.
• Accurately record member charges in a timely basis for all services provided.
• Communicate daily menu specials to the members and enter order into the POS.
• Polish, clean, label and provide proper care for mens shoes to give them a restored new appearance.
• Recommend orders for equipment and supplies, and maintain inventory control for all locker room areas.
• Thanks members and guests; invite them to return.
• Consistently follows local and state laws and the clubs policies and procedures for the service of alcoholic beverages to members and guests.
• Stays alert and promptly report accidents, injuries, maintenance issues, suspicious activity and unsafe work conditions to management.
• Performs other appropriate duties requested by supervisors.
• Completes required computer based training courses and other department specific training in a timely manner.
• Attends departmental staff meetings as scheduled.