Mental Health Case Manager (Qualified Professional/QP)
Summary
Provide community-based mental health support to individuals with severe mental illness in Asheville, NC, coordinating care and developing treatment plans as part of a multidisciplinary team.
Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.
Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.
Mental Health Case Manager (Qualified Professional/QP)
📍 Asheville, NC
💰 $23 – $25/hour + Full Benefits
🕒 Full-Time | 40 hours/week
Make a Real Impact—Right Where It Matters
Join Pyramid Healthcare’s Assertive Community Treatment Team (ACTT) in Asheville, NC—a true “hospital without walls.” Our team delivers high-intensity, community-based behavioral health services to individuals with severe mental illness who are at risk of crisis and often lack access to traditional care.
You’ll be part of a multidisciplinary team providing hands-on, person-centered support across mental health, substance use, housing, and vocational needs—helping clients build stability and independence in real-world settings.
Why ACTT?
- Work directly in the community—no two days are the same
- Be part of a collaborative, mission-driven clinical team
- Help underserved populations achieve lasting recovery
- Engage in evidence-based, outcomes-focused care
What You’ll Do
- Develop and manage person-centered treatment plans
- Coordinate care with a multidisciplinary team
- Conduct utilization reviews and ensure compliance with CARF, DHHS, and LME standards
- Lead and participate in treatment team meetings
- Support discharge planning and continuity of care
- Maintain strong communication with referral sources and stakeholders
- Complete timely, accurate clinical documentation
- Participate in CQI initiatives and peer reviews
- Provide community-based support, including transportation as needed
- Rotate in on-call/crisis response duties
What We’re Looking For
- Bachelor’s degree in Social Work, Counseling, Psychology, or related field (required)
- Master’s degree in Human Services (preferred)
- Must meet QP status per 10A NCAC 27G.0104
- 1–3 years experience with severe and persistent mental illness (SPMI) preferred
- Experience in vocational or housing support is a plus
- Valid driver’s license
Skills That Set You Apart
- Strong teamwork and communication skills
- Ability to build trust with diverse populations
- Solid clinical judgment and professional boundaries
- Organized, detail-oriented, and adaptable
Training & Development
We invest in your growth with ongoing training in:
- CPR & First Aid
- Ethics & Confidentiality
- Consumer Rights
- Case Management
- Continuous Quality Improvement (CQI)
Why Pyramid Healthcare?
We’re committed to delivering compassionate, evidence-based care while supporting our team with the tools and resources needed to succeed. Our ACTT programs are continuously improving through outcomes tracking and collaboration with local and state partners.
Pyramid CORE Values:
We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards for Full-Time Positions:
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- 401(k) with Company Match
- Tuition Reimbursement
- Employee Recognition Programs
- Referral Bonus opportunities
- And More!
Want to know more?
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: .
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.
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