Mental Health Coordinator
This position is no longer accepting applications(closed Aug 16, 2026).
Summary
Coordinates mental health appointments, greets clients, manages payments and records, and ensures HIPAA compliance in a pediatric mental health clinic.
The Mental Health Coordinator provides a warm welcome to all Just 4 Kids clients, ensures that their needs are met, and expectations are exceeded. The Mental Health Scheduler greets those entering the administration building, provides intake paperwork to clients, answers questions, collects payments, manages scheduling of appointments, answers phones, ensures that all questions are answered, and needful resources are provided. The CEC occupies the reception desk and oversees the lobby.
Duties and Responsibilities
Essential
- Prepares the lobby and reception area for clients at the beginning and end of the day and maintains throughout.
- Greets patients in a warm welcoming manner, using client and guardian names whenever possible.
- Answers all incoming phone calls, returns missed calls/voicemail, delivers messages to appropriate individuals.
- Sends reminder notifications of upcoming appointments.
- Manages client waitlist and communicates with clients when openings arise.
- Reaches out to clients who are late and/or no-shows for appointments.
- Communicates daily with mental health providers providing updates for client appointments.
- Collects cash and credit card payments.
- Maintains up to date client account information.
- Performs various clerical duties such as copying/scanning forms, reports, client info, etc.
- Maintains proficient understanding of Electronic Medical Records system.
- Trains all onboarding counselors on Electronic Medical Records system.
- Assists with the orientation process of newly hired mental health professionals.
- Ensures mental health professional has the appropriate professional profiles on the correct marketing and advertising platforms.
- Maintains confidentiality of all proprietary company information.
- Maintains confidentiality with all patient information (HIPAA).
- Ensures a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.
Additional Duties
- Assists with transfer of medical records.
- Assists with medical billing collections.
- Schedules all clinically rotating students within urgent and primary care.