Mental Health Front Desk Receptionist

Pay: $12.00–$15.00 per hour (Based on experience)

Position Summary

The Mental Health Front Desk Receptionist is the first point of contact for clients and visitors. This position plays a critical role in creating a welcoming, professional, and compassionate environment while ensuring efficient front office operations. The ideal candidate is organized, detail-oriented, maintains confidentiality, and provides exceptional customer service.

Essential Responsibilities

• Welcome clients, families, and visitors with professionalism and empathy.
• Answer incoming phone calls and respond to emails promptly.
• Schedule, confirm, and reschedule appointments using the electronic health record (EHR) system.
• Verify insurance eligibility and collect copays and balances.
• Complete client check-in and check-out procedures.
• Obtain and update demographic, insurance, and consent information.
• Maintain accurate electronic records while following HIPAA guidelines.
• Assist with new client intake paperwork.
• Monitor therapist schedules and coordinate appointment changes.
• Process incoming faxes, mail, and electronic documents.
• Collect payments and issue receipts.
• Maintain an organized, clean, and welcoming reception area.
• Order and maintain office supplies.
• Support therapists and office leadership with administrative tasks.
• Handle confidential information with discretion and professionalism.