Mental Health Specialist Dispatch, Temporary
Your role as Mental Health Specialist Dispatch, Temporary
Dialogue is seeking a Mental Health Intake Agent to join our team on a temporary, 6-month contract to take part in our mission to help people improve their wellbeing.
Reporting to Sarine Moumdjian, Senior Manager, Member Services, you will act as a clinical first point of contact for members who request access to our mental health services to ensure that they are connected with the right professional based on their needs. Through an empathetic and compassionate approach, you will conduct brief video or phone consultations to quickly assess our members' mental health history and communicate to members what the next step in their healthcare journey will be.
What you'll be doing
- Assessing the mental health needs and requests of our members on the platform
- Providing information about Dialogue's team of mental health professionals and communicating the triage decisions
- Setting expectations for our members' care journeys and creating a delightful intake experience
- Working with a multidisciplinary team to iterate and improve the triage experience through the development of new resources and processes
- Documenting clinical notes, impressions and outcomes on the electronic medical record database
We'd love to hear from you if you have
- Bachelor's degree in a related field of mental health or social services (e.g., Social Work, Psychology, etc.)
- 2+ years of experience working directly with individuals experiencing mental health or psychosocial issues
- Ability to listen and remain calm and empathetic while working with individuals experiencing stressful and difficult situations
- Availability to work a minimum of 21 hours per week, including days, evenings, and weekends
- Desire to work in an environment that encourages autonomy, professionalism and versatility
- Experience working with a multidisciplinary team (an asset)