Mental Health Support Staff, IICAPS

EMPLOYER INFORMATION
Clifford Beers Community Care Center (CBCCC) is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE
The IICAPS Mental Health Support Staff is a member of the multidisciplinary Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) team providing intensive home- and community-based behavioral health support to children and adolescents ages 8 through 17 and their families.
Working collaboratively with and under the clinical direction of the IICAPS Clinician and treatment team, the Mental Health Support Staff assists children and families in implementing individualized treatment goals, strengthening coping and emotional regulation skills, improving family functioning, navigating community resources, and promoting stability within their natural environments.
Services are delivered in accordance with IICAPS model standards and agency requirements using strength-based, family-centered, trauma-informed, culturally responsive, and developmentally appropriate approaches. The Mental Health Support Staff reinforces interventions established by the clinical treatment team and communicates observations, progress, barriers, and safety concerns to the appropriate clinical team members.

WORK SCHEDULE

• This is a full-time union position. The position generally follows the IICAPS program schedule; however, flexibility is required to meet program, family, and organizational needs.
• Employees may be required to work evenings, weekends, holidays, participate in on-call or crisis-response responsibilities, or work other nontraditional hours in accordance with program needs and the applicable collective bargaining agreement.
  

KEY RESPONSIBILITIES

• Provide intensive home-, school-, and community-based behavioral health support services to children and adolescents ages 8 through 17 and their families enrolled in the IICAPS program.
• Implement and reinforce interventions and strategies identified in individualized treatment, crisis, and safety plans developed by the IICAPS clinical treatment team.
• Support children and adolescents in developing and practicing emotional regulation, coping, communication, problem-solving, conflict-resolution, interpersonal, and independent living skills.
• Support caregivers in implementing treatment recommendations, positive behavioral strategies, and interventions designed to strengthen caregiver-child relationships and overall family functioning.
• Facilitate family interactions that promote communication, problem-solving, relationship building, and shared understanding.
• Reinforce therapeutic strategies between clinical sessions and assist families in generalizing skills across home, school, and community environments.
• Participate in crisis intervention and stabilization efforts within the scope of the position and under the clinical direction of the IICAPS Clinician or other qualified clinical professional.
• Assist families in implementing established individualized safety and crisis plans and promptly communicate emerging safety concerns or significant changes in client functioning to the IICAPS Clinician and treatment team.
• Maintain knowledge of community resources and assist children and families in accessing behavioral health, educational, medical, social service, and other community-based supports.
• Collaborate with schools, healthcare providers, child welfare agencies, behavioral health providers, and other community partners as directed by the treatment team to support coordinated care.
• Participate in treatment planning meetings, case conferences, discharge planning meetings, Planning and Placement Team (PPT) meetings, and other interdisciplinary meetings as appropriate to the role.
• Provide transportation or accompany children and families to appointments, community resources, and other service-related activities when appropriate and consistent with agency policy and program requirements.
• Maintain frequent and effective communication with the IICAPS Clinician and multidisciplinary treatment team regarding client and family progress, engagement, barriers to treatment, service needs, and emerging concerns.
• Meet established direct-service and productivity expectations in accordance with program and agency requirements.
• Complete timely, accurate, and appropriate documentation of client-related services in the CBCCC Electronic Health Record (EHR) and Yale IICAPS EHR in accordance with agency policies, IICAPS model requirements, payer requirements, and applicable regulatory standards.
• Attend and arrive prepared for scheduled individual and team supervision, case consultation, IICAPS rounds, program meetings, and required trainings.
• Seek supervision or consultation when questions, clinical concerns, safety issues, or situations outside the scope of the position arise and follow through with supervisory and clinical direction.
• Maintain professional boundaries and confidentiality and comply with HIPAA, agency policies, ethical standards, and applicable state and federal requirements.
• Participate in ongoing professional development and maintain knowledge of behavioral health practices relevant to children, adolescents, and families.
• Develop and maintain knowledge and understanding of the histories, traditions, values, family systems, and experiences of the populations served. Apply culturally responsive approaches that demonstrate respect for individual and family backgrounds, identities, strengths, and experiences.
• Participate in after-hours, on-call, or crisis-response responsibilities as required by the IICAPS program and in accordance with the applicable collective bargaining agreement.
• Perform other duties and responsibilities consistent with the position and program needs.

TRAVEL

• Regular local travel is required to provide services in clients' homes, schools, hospitals, and other community locations throughout the service area.
• Employees must possess a valid driver's license, have reliable transportation, and meet agency requirements for community-based travel.

ENVIRONMENTAL CONDITIONS

• Work is performed in a combination of office, home, school, healthcare, and community-based settings. The employee may encounter varying environmental conditions while providing services in community settings and must be able to respond appropriately to clinical and behavioral health emergencies in accordance with agency and program protocols.

COMPETENCIES
Must demonstrate the following competencies:

Diversity and Inclusion
Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:
Treat others with respect
Practice cultural humility
Elicit and welcome different points of view

Integrity
Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

• Be accountable for his or her own actions
• Make decisions based on what is better for the families and employees
• Build and maintain trust among co-workers and our families
• Uphold honesty in all actions

Excellence
Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

• Utilize data and research to provide the highest quality of care
• Regularly participate in professional development to stay abreast of most recent and progressive practices
• Promote continuous quality assessment and improvement

Communication:
The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:

Oral Communication

• Speak clearly and in an organized manner that can be easily understood
• Express ideas concisely and respectfully
• Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
• Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
• Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

Written Communication

• Write clear and concise sentences devoid of grammatical and spelling errors
• Tailor writing style to the audience of the message
• Write in a respectful and tactful manner

AAP Statement
Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.