Mental Health Technician

Job Purpose:

Under the supervision of the Psychiatry Program Manager, the Certified or non-certified Mental Health Technician [MHT] functions as an essential member of the Behavioral Health (BH) Team. The MHTs also provides supportive services to behavioral health providers who deliver direct patient care. MHTs works in a team setting to reduce barriers to care and optimize the patient experience. The MHT will collaborate with other members of the BH Team including MD, NP, LCSW, LPC, QMHP, etc. This position assists in providing quality integrated healthcare by addressing the whole person from a trauma-informed care model.

Duties:

• Adhere to the Waterfall Community Health mission while performing assigned duties. Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Communicate effectively and professionally with patient communications including phone calls, MyChart messages, Well App messages, and in-person regarding panel management, cue medication refills, pharmacy coordination, clinical questions, and routing as appropriate.
• Keeps accurate and timely records including documentation of all patient interactions appropriately in accordance with clinic policies, procedures, local, state, and federal guidelines.
• Coordinate with the treatment team to ensure quality care including maintaining appropriate Electronic Health Records (EHR), documentation of vitals, review health histories, and provide screening tools as requested by the BH provider(s).
• Maintain an unbiased, safe, and confidential environment for staff and patients while in the clinic including strict adherence to confidentiality as required by Health Insurance Portability and Accountability Act (HIPAA) standards.
• Build positive rapport with a diverse patient population including those with developmental conditions, psychiatric diagnoses, and patients using substances.
• Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.
• Performs other duties as needed to help drive our vision, mission, and organizational values.