Mentor Service Manager (O&M Team)
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Description
In this position, you will:
- Responsible for the oversight of the delivery performance of the mentorship team
- Responsible for the resolution of issues in accordance with mentorship service requirements set out in the projects
- Preparing and submitting a mentorship services report to client for reviewing 7 days prior to each mentorship services monthly meeting. The reports should entail:
- A summary of mentorship services team and mentees performance
- Summary of past and future mentorship training activities
- Topics to be focused in next month
- Any issue raised in MS monthly meetings and others
- Responsible for all mentorhsip services team activities and personnel to ensure that the mentorship services team understands the services requirements of the project
- Participate in monthly mentoring service meetings with the client, focusing on overall mentorship service team performance and issues.
To be successful in this position, you should meet the following requirements:
- Possess at least one Bachelor’s degree in Electronics / Telecommunications / Information Engineering or equivalent.
- At least ten (15) years’ experience of telecom operator work experience.
- At least five (5) years’ experience in 4th generation or 5th generation mobile system maintenance management and planning, maintenance services workflow development and knowledge transfer and assessment.
- Project Management Professional certified is highly desired and considered as a plus.
- Good Command of written & spoken English, Cantonese and Mandarin.
- Excellent analytical and problem-solving skills, along with excellent teamwork and communication abilities.
- Excellent organizational skills to oversee team delivery performance and ensure compliance with project service requirements.
- Proven experience in managing mentorship or training programs, preferably within operations & maintenance teams.
- Experience in conducting and participating in client-facing meetings, focusing on service performance and issue resolution.
- Skilled in coordinating team activities, ensuring personnel understand project service requirements, and promoting delivery progress.
- Demonstrate a high level of professionalism, responsibility, and team - working spirit.
- Possess strong management skills to lead the mentorship service team.