Menu Management & Support
Salary: ฿33,000 – ฿37,000 per month
About the role
You own what customers see when they order, and you fix it when it breaks. Every product, price, combo, promotion and opening hour on every ordering surface is configured by a person. That person is this role. When a price is wrong at a till in Denmark, when an item is sold out but still orderable, when a store opens on a public holiday and the system does not, it lands with you. This is catalogue operations on live retail systems, not a helpdesk. The work is precise, it is visible to customers within minutes, and it is wrong in ways that cost money.
Key responsibilities
Build, change and publish catalogues across every channel a site sells through, and verify on the front end that what you published is what arrived
Own identifier and price integrity — no duplicates, no orphans, no item priced at zero
Run the recurring campaign and assortment cycles to their deadlines, and absorb the ad-hoc requests around them
Apply tax, deposit and licence rules correctly per market
Acknowledge every new ticket within one hour and diagnose to root cause and classify it
Close every ticket with two written records: a technical account and a plain-language reply for the customer
Make contact with the store, by phone if needed, rather than closing on an assumption
Watch device, channel and location health, and open the ticket before the customer does
Raise and chase issues with third-party providers with the specifics attached, and escalate when a timeline slips
Write up what you learn into the knowledge base so the next person does not re-derive it
About you
At least 2 years in a role where you configured live production systems that customers or staff depended on — retail, hospitality, e-commerce, POS, ERP, telecoms, logistics
Genuine comfort in spreadsheets — lookups, matching two lists, spotting the rows that differ
Structured diagnosis — able to take "it's not working" and turn it into a reproducible fault with a cause
Precision under repetition — the work is detailed, it repeats, and a transposed digit reaches a customer
Able to communicate effectively in English with an international team and explain technical situations clearly in writing to non-technical customers
Able to work unsupervised — the team is small and there is no capacity for close guidance
Preferred: Agentic AI tools in daily use — Claude, Copilot, Cursor — with a verification habit
Preferred: Experience with point-of-sale, kiosk, or delivery-marketplace platforms
Preferred: Having worked a rota, an on-call, or a shift covering another continent's business hours
Preferred: Basic SQL, or comfort reading an API response and telling which side is wrong
About us
NOAHS is a Danish commerce-technology company. We build and run the systems that convenience-retail and forecourt operators sell through — live today in 120+ locations across Denmark, Belgium and Ireland, and expanding. You would be employed by Noahs TH Co., Ltd., our BOI-registered Thai entity in Bangkok. The team is small, senior and remote-first; the wider company spans Thailand, Denmark, Belgium, Ireland and India.
Benefits
Employment under Noahs TH Co., Ltd. — full Thai labour protection, health insurance and social security
Remote, with one scheduled in-person day per week
44 hours a week — 8–9 hours a day Monday to Friday, with any shortfall made up on Saturday