Mercedes-Benz Warranty Administrator
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Mercedes-Benz Warranty Administrator
Location: Houston, TX
Description
We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle — from repair order booking to claim submission, reconciliation, and reporting — in strict accordance with Mercedes-Benz and company policies.
The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.
Key Responsibilities
- Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
- Processes all warranty claims promptly and with accuracy
- Processes all warranty paperwork to ensure proper documentation
- Verifies criteria required by manufacturer
- Reconciles all warranty receivables with payments through the appropriate accounting schedule
- Posts credits
- Resubmits all rejected claims promptly or receives authorization to write them off
- Review all warranty receivable schedules to ensure payment within 30 days
- Follows up on payment of outstanding claims
- Files and maintains all service records as required by the warrantor
- Keeps informed of all factory recalls and bulletins
- Assists with any clerical needs as directed by the fixed operations manager or the controller
- Maintains a professional appearance and a neat work area
- Performs other duties as assigned