Merchandise Store Manager

Title: Store Manager, Merchandise
This is a permanent Full-Time position.

Reporting Structure
•You will report to the Senior Manager Merchandise, IRONMAN.
•You will be working within the IRONMAN Oceania Merchandise Department.
•You will be working closely with the IRONMAN Operations, Event Services, Marketing, and Partnerships.

Base of Operation
•Located at IRONMAN Melbourne Office and will be required to travel as part of this role to events and other offices in Oceania, including but not limited to the IRONMAN Melbourne warehouse.

Scope of Assignment
The IRONMAN Group develop, own, and manage mass participation sporting events and is the world’s largest running, triathlon, and mountain biking events company. The IRONMAN Group in Oceania has a diverse portfolio of events across a range of endurance categories, targeting over 180,000 athletes annually across 21 events.
Working within the IRONMAN Oceania Team, the Merchandise Store Manager is responsible for overseeing the setup and delivery of event merchandise stores at various events across the Oceania region. This role involves managing on-site merchandise resources, ensuring excellent customer service, and maintaining inventory control. The successful candidate will be able to enhance athlete experience, meet sales/profitability goals and manage tasks and staff effectively.

In addition to this, the Store Manager will:

Store Operations:
•Full accountability for assigned events, including budget management, invoice submission, store setup, store hours, sales tax, trailer pack down, equipment rentals, and documentation for senior management review.
•Full accountability for stores within your assigned brand (e.g., IRONMAN), including trailer movements, store oversight, load plans, signage, fixture purchasing, supply maintenance, and equipment rentals.
•Drive store sales through visual merchandising, maintaining a customer-first mindset, and conveying product knowledge.
•Maintain a visually appealing store with proper housekeeping and product levels.
Promote customer service by ensuring the team greet and assist customers and handle inquiries and complaints professionally.
•Recruit, hire, and train temporary on-site staff; manage paperwork and payroll documentation.
•Work closely with the Marketing team to build marketing strategies for on-site merchandise products to drive sales.
•Work closely with the Operations team on event planning, including store location and store size, venue layout and venue flow and logistics needs to support successful event delivery.
•Execute store setup, including building fixtures and product placement.
•Operate POS system and liaise with retail planning and technical support teams.
•Handle cash, deposits, and end-of-day reconciliation; liaise with the finance team.
•Achieve shrink goals through product checks, cycle counting, and loss prevention strategies.
•Create detailed debriefs on event stores for post-event recap meetings.
•Perform various other duties as assigned.

Inventory Operations:
•Manage the global inventory file, track regional inventory movements, coordinate warehouse pulls, and create commercial invoices for international stock movements.
•Upload purchase orders and process invoices for vendors (using Opsuite & REQLOGIC).
•Coordinate logistics of products and containers for events.
•Work with freight forwarders on shipments.
•Assist with e-commerce operations and platform updates, working closely with Athlete Services and Marketing Teams.
•Assist in online store fulfilment for all Oceania e-commerce platforms.
•Assist in warehouse inventory pulls for event and online store purchases.
•Assist in year-end physical inventory counts. Maintain supporting documentation of all counts and report results to the inventory team.

General responsibilities:
•Managing and updating inventory control processes at Events and IRONMAN Warehouses across Oceania.
•Manage on-site merchandise team
•Maintain excellent working relationships with all external contacts.
•Managing and updating event delivery processes.
•Additional work may be required from time to time.

Skills & Experience Required
• Retail or customer service experience (part-time or full-time work experience) and experience in the apparel industry and/or event industry would be advantageous.
• Proficient skills in Microsoft Office- particularly Excel.
• Ability to manoeuvre around sales floor, stock room, hang/fold merchandise, and lift/carry up to 15kg.
• Must have a current valid driver’s license and passport
•Current First Aid Certificate, valid Working with Children Check (or ability to obtain one).
•A High risk work licence is advantageous.
• Ability to travel extensively and work weekends and extended hours as required.

Personal Attributes
•Strong organisational skills and ability to multi-task in a fast-paced environment, while maintaining high quality results.
•Strong coaching and people management skills.
•Effective communication skills (both verbal and written)
• Excellent organizational skills, time management and attention to detail
• Strong interpersonal skills and a high level of integrity
• Energetic, personable and loves being part of a team.
•Adaptable to changing and fast paced work conditions
•Results driven, performance focus.