Merchandising Operations Manager

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment! At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law. We're looking for a Merchandising Operations Manager to bring Dead by Daylight and Behaviour IPs merchandise lines to life by turning creative concepts into physical products that ship to our e-store on time, on budget and true to the brand. You'll be the bridge between the creative team and the vendors who manufacture our products, owning everything from sourcing the right partners to getting finished goods into our estore warehouses. If you are looking for a fast-paced, highly operational role within a live game environment, where you'll need to move quickly and stay close to the details, this role is perfect for you. In this role you will : Identify, evaluate, and select vendors and manufacturers who can meet creative requirements and quality standards. Negotiate pricing, production timelines, minimum order quantities, and terms with suppliers. Draft vendor agreements and issue purchase orders to formalize production terms and kick off manufacturing. Track production timelines closely and coordinate with the creative team to ensure products are ready for launch dates. Conduct quality control checks on samples and final production runs to ensure alignment with brand guidelines and creative direction. Coordinate shipping logistics, including customs/import requirements and distribution to warehouses, so products are ready for the e-store to operate. What we are looking for : A minimum of 5 years of relevant experience in merchandise, sourcing, or vendor/supply chain management. Strong negotiation and influence skills, with the ability to align varied viewpoints and reach consensus with vendors while protecting key priorities. Solid task and project management skills, with the ability to organize deadlines and resources across multiple production cycles at once. Comfort navigating ambiguity, able to handle unexpected problems (delays, quality issues) with clarity and composure. A collaborative mindset, able to build strong partnerships with creative and e-store teams. An interest in or understanding of the video game industry is a plus. In this role you will: Identify, evaluate, and select suppliers and manufacturers who can meet creative requirements and established quality standards; Negotiate prices, production timelines, minimum order quantities, and terms with suppliers; Draft supplier agreements and issue purchase orders to formalize production terms and initiate manufacturing; Closely track production schedules and coordinate with the creative team to ensure products are ready on time for launch dates; Perform quality control checks on samples and final production runs to ensure compliance with brand guidelines and creative direction; Coordinate shipping logistics, including customs and import requirements, as well as distribution to warehouses, so products are ready for market launch on the online store. What we are looking for: A minimum of 5 years of relevant experience in merchandising, procurement, or supplier/supply chain management; Strong negotiation and influence skills, with the ability to reconcile different viewpoints and reach consensus with suppliers while protecting key priorities; Good task and project management skills, with the ability to organize deadlines and resources across several production cycles simultaneously; Comfortable with ambiguity, able to handle unexpected issues (delays, quality problems) with clarity and composure; A collaborative mindset, with the ability to build strong partnerships with creative teams and online store teams; An interest in or good understanding of the video game industry is an asset. We are looking for a Merchandising Operations Manager to bring Dead by Daylight and other Behaviour brand merchandise lines to life, turning creative concepts into physical products delivered to our online store, on time, within budget, and faithful to the brand image. You will be the link between the creative team and the suppliers who manufacture our products, taking charge of the entire process, from selecting the right partners to the arrival of finished products in our warehouses. If you are looking for a dynamic, fast-paced operational role within a live game environment, where you will need to act quickly while paying close attention to every detail, this position is for you. Ready to dive into the world of cutting-edge video game development? Based in Montreal, Behaviour Interactive is a major player in the gaming industry, creating unforgettable experiences on PC, console, and mobile. We are a dynamic independent studio with more than 1200 passionate employees, and we have studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and the United Kingdom (Behaviour UK–North & South). We focus on two main areas: Services and Original Games. Our Services team collaborates with gaming and entertainment giants such as Disney, Sony, Activision, and Nintendo, delivering top-tier work-for-hire development and innovating in immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes the limits of our creativity with our iconic IPs, such as the famous Dead by Daylight. Join us and be part of the future of interactive entertainment! At Behaviour Interactive, we believe in equal opportunity for everyone and celebrate the diversity of people, perspectives, and ideas. It is important to us to work with talent from all walks of life, regardless of age, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, family status, disability, or any other characteristic protected by applicable law.