Merchandising Training & Enablement Specialist

Bring Our Products to Life

Are you passionate about products, people, and storytelling? Do you enjoy taking complex information and turning it into something engaging and easy to understand?

As the Merchandising Training & Enablement Specialist, you’ll help bring Chef Works, Bragard, 25 Seven, and Chef Wear products to life. You’ll turn product and merchandising information into engaging training, compelling selling stories, and practical resources that help our teams confidently represent and sell our brands.

This is a highly collaborative role with visibility across Merchandising, Sales, Marketing, Ecommerce, Product Development, and Operations. You’ll support new product launches, product transitions, employee training, and continuous improvement while helping ensure our teams have the knowledge and tools they need to succeed.

What You’ll Do

Product Training & Sales Enablement

• Turn product features, benefits, fabrics, construction, functionality, and competitive advantages into clear, engaging selling stories.
• Develop and deliver product training through in-person and virtual presentations, LMS platforms, and other learning formats.
• Create engaging training and sales resources, including presentations, playbooks, product guides, and other content.
• Keep product information and training materials accurate, consistent, and up to date.
• Track training participation and effectiveness and share insights with the Director of Merchandising.
• Serve as a go-to resource for product questions and support the Product Development inbox and Teams channel.
• Support new-hire onboarding and the monthly Product Development Tour.
• Coordinate product samples and resources needed for training, launches, and key initiatives.

Product Launches & Lifecycle

• Partner with the Director of Merchandising to support new product launches, updates, replacements, and product exits.
• Develop training and communication plans that help teams understand product changes and confidently support new products.
• Partner with cross-functional teams to ensure products are launch-ready and positioned for success.
• Gather feedback and identify opportunities to improve future launches and product lifecycle processes.
• Proactively identify and communicate product readiness gaps or risks.

Merchandising & Collaboration

• Partner across departments to connect product strategy with training, communication, and sales execution.
• Use sales data, customer feedback, market insights, and competitive information to strengthen product education and communication.
• Help develop tools, resources, and processes that improve product readiness and team efficiency.
• Represent Chef Works at customer, partner, ambassador, sales, and company events as needed.
• Bring a collaborative, customer-focused approach to everything you do.