Merchant Performance Manager
Koinz Merchant Performance Manager
Koinz is Saudi Arabia’s leading social food ordering experience — the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle.
With 2.7M+ signups, Koinz is more than a loyalty app — it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social.
Your mission is shaping own the end-to-end success of Koinz's brand partners — from activation through to sustained GMV growth and loyalty program performance.
What You’ll Own
Identify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium program tiers, and commercial partnerships that extend beyond the core platform offering
Conduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance.
Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocols
Drive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvement
Monitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accounts
Lead and coach two Account Management teams.
Establish team targets aligned to company GMV and retention objective
Conduct regular pipeline reviews and performance rhythms across the account management function
Partner with Product to channel merchant feedback into platform development priorities
Coordinate with Sales and BD to ensure a structured brand onboarding and account handover process
Who You Are
8+ years of experience in account management or commercial operations within a technology platform or marketplace
Minimum 2–3 years in a people management capacity, with demonstrated experience leading team leads or managers
Proven record of driving measurable commercial growth across a managed portfolio
Experience in F&B, retail, or loyalty platforms is an advantage