Merchant Services Business Manager - Senior Associate

Join our Business Management team, where we optimize business performance by driving key initiatives and acting as trusted advisors to Business/Group Heads. We are responsible for identifying, escalating, and mitigating business risks. The role of a business manager is dynamic and varies across different lines of business, aligning with their priorities.

As a Business Management Associate within the Commercial & Investment Bank, you will provide high responsiveness to executive ad-hoc requests, organize complex information strategically, and communicate effectively with key business partners. Your role involves project management, risk identification, and supporting audit, regulatory, and compliance deliverables.

Job Responsibilities:

• Provide high responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis.
• Organize complex information strategically, demonstrating strong design acumen in Excel and PowerPoint.
• Create wireframes and mock-ups for management presentations, reports, and dashboards.
• Communicate effectively with key business partners to understand projects and drive next steps.
• Project manage and deliver key work streams and tasks.
• Identify key business risks on the platform and drive resolution of mitigating controls.
• Support audit, regulatory, and compliance deliverables within the Risk Control Self-Assessment (RCSA) framework.
• Coordinate team activities and prepare materials for town halls, employee recognition, and strategy sessions.
• Collect and maintain internal resources and documentation on collaboration sites like SharePoint.
• Use Alteryx and other tools to automate processes.
• Participate in collaborative initiatives to simplify, improve, and add value to business processes.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in Business, Finance, Economics, or related area.
• Prior experience in Business Management or COO role.
• Proven experience delivering timely, high-quality presentations and reporting.
• Demonstrated ability to deal with different stakeholder groups and drive the agenda.
• Excellent communication, organization, and project management skills.
• Ability to articulate and demonstrate thoughtful rationale in design decisions.
• Intermediate to advanced proficiency in MS Office tools (Excel, PowerPoint, Pivot Tables).
• Self-motivated, tenacious, and able to work independently.
• Excellent written and oral communication skills.
• Strong time management and prioritization skills.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Alteryx.