Merchant Services Implementation Manager - Associate

Make a real impact by guiding clients through their most important payment technology journeys. Join a team where your project management expertise shapes the client experience and supports innovation in global commerce. You will help businesses thrive by delivering seamless, high-value solutions and building long-term client partnerships.

As an Implementation Manager at JPMorganChase within our Merchant Services team, you will serve as a trusted partner to clients as they onboard and implement payment solutions. You will coordinate complex activities across clients and internal teams, manage timelines and risks, and ensure a smooth, transparent, and high-quality implementation experience from start to finish.

Job responsibilities

• Lead end-to-end client implementations as the primary point of contact throughout onboarding
• Manage multiple concurrent projects, balancing priorities, timelines, and stakeholder needs
• Build and maintain detailed implementation plans in partnership with clients and internal teams
• Communicate clear project status updates, next steps, and key decisions to clients and stakeholders
• Ensure accurate completion and submission of required sales and client information documentation
• Set expectations early and maintain transparency on scope, timelines, dependencies, and risks
• Apply project management practices to drive execution, resolve issues, and remove roadblocks
• Maintain a strong controls mindset, escalating risks and issues appropriately to protect clients and the firm
• Develop product knowledge and provide guidance, enablement, and training to clients and internal partners

Required qualifications, capabilities and skills

• 2+ years of relevant experience in client-facing and/or project management roles
• Proven ability to manage multiple workstreams and deliver on deadlines in a dynamic environment
• Strong communication skills, with the ability to explain complex topics clearly to varied audiences
• Strong interpersonal and influencing skills, with a focus on client experience and partnership
• Demonstrated organizational skills and attention to detail across documentation and project tracking
• Sound business judgment and a results-oriented approach to problem solving
• Proficiency in Microsoft Office (including Excel, PowerPoint, Outlook, and Word)

Preferred qualifications, capabilities and skills

• Experience supporting payment, financial technology, or merchant services implementations
• Project management training and/or relevant certification
• Bachelor’s degree in a relevant field
• Proficiency in German, French, or Mandarin