Merchant Success Associate

The Merchant Success Associate, also known internally as a “Bumpa Expert”, is responsible for helping new and existing merchants successfully onboard, go live, and grow on Bumpa.

You will work closely with assigned merchants from the point of subscription, guiding them through store setup, inventory upload, payment configuration, delivery setup, and key business settings.

Your goal is to help merchants launch faster, process orders, collect payments, and use Bumpa confidently for their daily business operations. Beyond onboarding, you will manage assigned merchant accounts, track adoption, identify growth opportunities, and support merchants in increasing sales volume, online orders, and GMV through better platform usage, workflow optimisation, and proactive engagement. If you enjoy solving problems, simplifying technical processes, and using data and product knowledge to help merchants succeed, this role is for you.

An Ideal Candidate:

Bachelor’s degree in a relevant field.
2–3 years’ experience in customer success, onboarding, account management, sales, or customer support.
Experience working with SMEs, merchants, e-commerce businesses, or SaaS products is an advantage.
Strong communication and relationship management skills.
Good understanding of onboarding, adoption, account management, and consultative selling.
Comfortable making calls, sending follow-up emails, and engaging merchants proactively.
Able to understand merchant needs and recommend practical solutions.
Strong problem-solving skills and ability to handle challenging customer situations.
Comfortable using data to track performance and identify growth opportunities.

Apply here: https://getbumpa.seamlesshiring.com/job/view/9873#/