Messaging & Collaboration Engineer (M365) (Ref 26511)
Responsibilities
• Manage and optimize Exchange Server (On-Premises) and Exchange Online environments
• Configure and maintain mail flow, connectors, and transport rules
• Plan and execute hybrid mailbox migrations and coexistence strategies
• Administer and support Skype for Business Server infrastructure
• Manage and enhance Microsoft Teams collaboration capabilities
• Support cross-platform user communication and collaboration features
• Configure and troubleshoot Microsoft Teams Calling
• Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail
• Maintain seamless communication across multiple platforms
• Manage and maintain SharePoint farms and site collections
• Perform patching, upgrades, and lifecycle management
• Define and enforce governance policies and best practices
• Support hybrid integration with Microsoft 365 services
• Troubleshoot issues across SharePoint architecture
• Develop and maintain PowerShell scripts for automation and efficiency
• Leverage Microsoft Graph API, Teams, and Exchange modules
• Automate bulk operations, reporting, and administrative tasks
• Maintain infrastructure security including TLS, OAuth, and mail hygiene
• Perform patch management and system updates
• Manage certificate lifecycle, including renewals and compliance
• Implement proactive monitoring and alerting mechanisms
• Respond to incidents and participate in an on-call support rotation
• Ensure high availability and performance of messaging platforms
• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues.
• May work on implementing and delivering disaster recovery functions and tests.
Requirements
• Bachelor's degree or equivalent qualification in IT/Computing with 6+ years of experience in Messaging and Unified Communications within enterprise environments
• Strong hands-on expertise in: Exchange Server (SE) and Exchange Online, Microsoft Teams , Skype for Business Server , SharePoint SE and online
• Proficiency in PowerShell scripting and automation
• Microsoft 365 Certified: Enterprise Administrator Expert / Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate
• Experience with hybrid environments and migration strategies
• Strong troubleshooting and analytical skills
Licence no: 12C6060