Meter Manager

Overview

Meter Managers act as lead Meters point-of-contact for the Account Management team as well as client corporate or regional contacts. Client Managers work to resolve high-level concerns as they relate to submetering and the Meters department. The process includes, but is not limited to, regular client calls, resolution of escalated issues, and client-specific reporting.

Responsibilities

• Assigned a portfolio or client
• Represent the Meters department in calls and emails with account managers and clients
• Offer cause and effect explanations to clients for concerns that they have
• Work closely with Account Managers to ensure that client needs are met
• Following up with Conservice team members to ensure that solutions are found
• Participate in internal and (as needed) external phone calls of management groups
• Delegate client issues to relevant teams (incl. Meter Specialists) in a timely manner to achieve overall SLA’s
• Follow-up with other teams to ensure that issues are being resolved in a timely manner
• Determine trends across properties that need resolution
• Communicate with leadership and clients regarding challenges and then facilitate ideas to resolve
• Other duties as assigned by leadership