MEX - Factoring EL Accounts Receivable Specialist ECS

Due to our exponential growth in our Shared Services Center, we are looking for our next talented:

EL Accounts Receivable Specialist - ECS

General Description:

The Accounts Receivable Specialist plays an important role in the overall success and health of the factoring portfolio. The specialist works as part of a team in a fast-paced high-impact environment. The Specialist works to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.

The A/R Specialist consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with EL COACH Team core values.

Duties and Responsibilities:

Actively engage in scheduling, planning and facilitating an effective one-on-one with my leader on a weekly or bi-weekly basis.

Proactively utilize Call Copy ad a performance review tool to seek and engage feedback from my leader.

Must be able to handle collection calls and /or correspondence in a fast-paced goal-oriented department. Expectation is 25 outbound calls to customers each day.

Documents credit and collections activity for assigned accounts.

Provide customer service regarding collection issues such as refunds, adjustments, resolve discrepancies, over payments etc.

Accountable for reducing delinquency for assigned accounts.

Must have good communication skills and follow up effectively with account managers, leadership, and/ or customers to build solid relationships.

Meets defined department goals and activity metrics.
Analyze problems with a solution-oriented mindset
You are responsible for your book of business and required to make business critical decisions
Able to schedule the day’s workload and hold oneself accountable to their actions
Positive mindset at the beginning of each day
Willing to learn their part of the entire process and understand how they impact business on a day-to-day basis
The Accounts Receivable Specialist position functions by providing high level customer service to England Logistics’ customers. This position requires the A/R Specialist to have a business owner mindset. Job expectations are as follows:
25 outbound calls to customers per day
Resolution of any discrepancies on the customer’s account
Reducing the number of customers past due by 60+ days
Resolving short-paid/over-paid invoices with customer
Build relationships customers and account managers

Qualifications / Skills

Ability to quickly learn software systems.
Proficiency in Microsoft Office.

Able to prioritize and manage multiple responsibilities.

Excellent verbal and written communication skills

Work as a member of a team with peers and leadership within the organization

Prior A/R experience is a plus, but not at all required

Self-Accountability

Work experience Requirements

• Prior business to business customer service experience
• Computer proficient and a working knowledge of Microsoft Office products
• Ability to multitask and prioritize competing agendas
• Ability to self-manage and be proactive

Education, experience, and Licensing requirements

High school diploma or similar.
Bilingual

Working relationships:

Credit, collections, operations and various internal departments

Physical Demands

Extended periods sitting
Extended periods working at a computer