MFG Customer Success Executive
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
This role focuses on understanding manufacturing operations, identifying digital transformation opportunities, and acting as a trusted advisor to clients.
Key Responsibilities
Manage the end-to-end customer lifecycle for Manufacturing clients
Act as a trusted advisor, understanding business processes (supply chain, production, operations) and transformation needs
Identify whitespace opportunities and recommend solutions to improve efficiency and performance
Collaborate with delivery, technical, and sales teams to ensure smooth implementation
Lead solution discussions and ROI-driven presentations tailored to manufacturing use cases
Support project governance and ensure successful execution aligned with client expectations
Strengthen long-term relationships with key stakeholders
Qualifications and Experience
- 8+ years of experience in customer success, account management, or solution delivery
- Strong exposure to Manufacturing industry (factory, supply chain, operations, etc.)
- Strong consulting mindset with ability to translate business needs into solutions
- Ability to present value and ROI clearly to clients
- Proactive, customer-centric, and detail-oriented
- Strong communication and stakeholder management skills
- English professional proficiency (Japanese is a plus)
Preferred
- Background in IT services / digital transformation / smart factory solutions
- Experience working with Japanese manufacturing clients is a strong advantage
Benefits:
- Competitive salary based on agreement.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Annual bonuses and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.
Work Schedule:
- Hybrid working mode.
- Monday to Friday, 08:00 – 12:00 and 13:00 – 17:00.
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Work Locations:
Hanoi Office: Room 202, 2nd Floor, HITC Building, 239 Xuan Thuy street, Cau Giay Ward, Hanoi.Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today