Mgr,Library Operations

The College of University Libraries and Learning Sciences (CULLS) at the University of New Mexico seeks a full-time, service-oriented Resource Sharing Operations Manager within Access Services. The successful candidate will become part of Access Services, a collaborative team that ensures UNM and community users can easily access resources and information across multiple library locations and online. An important part of this work is the Resource Sharing unit. This unit supports teaching, learning, and research by facilitating access to materials beyond UNM's collections and providing materials from UNM's collections to other libraries and institutions. Resource Sharing staff process over 60,000 requests in a typical year, reflecting the scale of the unit's services to UNM and the broader library community. Reporting to the Director of Access Services, the Resource Sharing Operations Manager is responsible for the planning, coordination, and management of interlibrary loan borrowing and lending, document delivery, scanning, and campus delivery services. The position oversees daily operations, develops and maintains effective workflows, establishes and implements procedures, and evaluates services to ensure timely, reliable, and responsive access to library materials. The Resource Sharing Operations Manager directly supervises four regular staff members (4.0 FTE) and oversees the unit's student employees. Responsibilities include staff development, performance management, workload planning, scheduling, and fostering a collaborative and supportive work environment. The position provides operational oversight of Resource Sharing systems and services, including ILLiad, and collaborates with Library Information Technology (LIT), vendors, and other partners to address operational needs, maintain service continuity, and support improvements to workflows and services. As a member of the Access Services Leadership group, the Resource Sharing Operations Manager contributes to departmental planning, policy development, operational decision-making, and initiatives that support the mission and strategic priorities of University Libraries. The University Environment UNM is a Tier I Research Institution. To support UNM’s campus constituents and colleagues, the College of University Libraries Learning Sciences (CULLS) affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully. CULLS Includes the Organization, Information and Learning Sciences (OILS) academic program, and the UNM Press. University Libraries is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. University Libraries contains over 3 million volumes and includes three central campus libraries: Centennial Science Engineering Library, Fine Arts Design Library, and Zimmerman Library (humanities, social sciences, and education). A fourth facility, the South Campus Repository, serves as a long-term offsite repository for library collections. Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. The original peoples of New Mexico – Pueblo, Navajo, and Apache – since time immemorial, have deep connections to the land and have made significant contributions to the broader community statewide. We honor the land itself and those who remain stewards of this land throughout the generations and acknowledge our committed relationship to Indigenous peoples. We gratefully recognize our history.