MHN Director of Clinical Laboratory Services

Director of Clinical Laboratory Services

Marshall Health Network, Inc.

Position Summary

Marshall Health Network (MHN) is seeking a Director of Clinical Laboratory Services to provide systemwide leadership and oversight of clinical laboratory operations across its hospitals, outpatient facilities, and affiliated locations.

This position is responsible for the overall management, quality, safety, regulatory compliance, financial performance, and operational effectiveness of laboratory services throughout MHN. The Director will work collaboratively with Laboratory Medical Directors, physicians, nursing leadership, laboratory managers, and organizational leaders to ensure high-quality, efficient, and reliable laboratory services that support exceptional patient care.

The Director will lead initiatives focused on operational standardization, continuous improvement, technology implementation, workforce development, and financial stewardship while promoting collaboration and consistency across laboratory locations.

Key Responsibilities

Systemwide Laboratory Operations

• Direct and oversee clinical laboratory operations across MHN facilities and affiliated locations, ensuring safe, efficient, and high-quality services.

• Develop and implement operational policies, procedures, goals, and plans in collaboration with Laboratory Medical Directors and organizational leadership.

• Monitor operational performance, productivity, staffing, resource utilization, and service quality to identify opportunities for improvement.

• Lead approved laboratory integration, standardization, workflow improvement, and technology implementation initiatives.

• Evaluate opportunities to improve operational efficiency, optimize test menus, and expand in-house testing capabilities.

• Ensure appropriate staffing, equipment, supplies, technology, and other resources are available to support laboratory operations.

• Develop and manage operating and capital budgets, monitor financial performance, and provide recommendations regarding resource allocation.

• Oversee laboratory billing audits, financial reporting, and operational performance reporting.

• Evaluate laboratory equipment, vendors, reference laboratories, and outside service agreements.

Quality, Safety, and Regulatory Compliance

• Maintain compliance with applicable federal and state regulations, accreditation standards, and professional practice requirements, including CLIA, CAP, Joint Commission, AABB, FDA, and OSHA requirements.

• Lead accreditation readiness activities and coordinate laboratory operations during inspections and surveys.

• Oversee quality assurance, quality control, proficiency testing, competency assessment, and occurrence-management programs.

• Monitor laboratory quality indicators, turnaround times, productivity measures, patient safety indicators, and customer service metrics.

• Develop and implement corrective and preventive action plans to address identified performance or compliance concerns.

• Promote a culture of patient safety, quality improvement, accountability, and continuous improvement.

Leadership and Workforce Development

• Provide leadership, direction, coaching, and support to laboratory managers and other assigned leaders.

• Support recruitment, retention, employee engagement, and workforce development initiatives.

• Develop leadership capabilities through mentoring, coaching, succession planning, and professional development.

• Establish clear performance expectations and promote teamwork, accountability, professionalism, and effective communication.

• Evaluate staffing needs and develop plans to maintain appropriate coverage and uninterrupted laboratory services.

• Ensure laboratory personnel maintain required licenses, certifications, competencies, and credentials.

• Foster collaboration among laboratory leaders and maintain positive working relationships with physicians, pathologists, nursing leadership, and other clinical stakeholders.

Laboratory Information Systems and Technology

• Provide oversight of Laboratory Information Systems (LIS), middleware applications, laboratory interfaces, and reporting systems.

• Collaborate with Information Services and technology vendors to improve workflow automation, interoperability, and system performance.

• Lead or support the implementation and optimization of laboratory technologies, instrumentation, and automated workflows.

• Ensure the accuracy and integrity of laboratory data, reporting, and information management processes.

Strategic Planning and Collaboration

• Develop annual laboratory operational plans using financial, quality, productivity, and service performance data.

• Provide regular operational, financial, quality, and regulatory updates to organizational leadership.

• Represent Laboratory Services on assigned committees, governance groups, and interdisciplinary workgroups.

• Collaborate with clinical and administrative leaders to address operational challenges and advance organizational priorities.

• Identify opportunities to improve laboratory services, support growth, and enhance operational performance across MHN.