Microsoft 365 Engineer

Employment Type: 12-Month Contract

Employer: NTT Singapore

Work Location: Singapore

Client Environment: Leading banking and financial services organisation

Job Summary

We are seeking an experienced Microsoft 365 Engineer to manage and support enterprise Microsoft 365, endpoint management, directory services, collaboration platforms and meeting-room technologies within a large-scale banking environment.

The successful candidate should have strong hands-on experience with Microsoft 365 services including Exchange Online, Microsoft Teams and SharePoint Online, together with Microsoft Intune and Active Directory. The role will also support enterprise collaboration and conferencing technologies including Cisco Webex, Cisco Meeting Rooms and Microsoft Teams Rooms.

Roles & Responsibilities

• Administer, configure and support enterprise Microsoft 365 (M365/O365) services.
• Manage and support Exchange Online, including user mailboxes, shared mailboxes, distribution groups, permissions, mail flow and related configurations.
• Administer and support Microsoft Teams, including user access, policies, meetings, conferencing and collaboration features.
• Manage and provide operational support for SharePoint Online, including sites, permissions, access and service-related issues.
• Administer Microsoft Intune for endpoint and mobile device management.
• Manage device enrolment, configuration profiles, compliance policies and application deployment through Intune.
• Administer Active Directory, including users, groups, access permissions and related directory services.
• Support Microsoft Entra ID (Azure Active Directory) and integration with Microsoft 365 services.
• Manage and troubleshoot Cisco Webex collaboration and conferencing services.
• Support Cisco Meeting Room devices and associated audio/video conferencing technologies.
• Administer and troubleshoot Microsoft Teams Rooms (MTR) and related meeting-room solutions.
• Monitor Microsoft 365 service health, availability and performance and proactively address service issues.
• Troubleshoot complex incidents involving Microsoft 365, endpoint management, identity, collaboration and meeting-room technologies.
• Perform root-cause analysis and implement permanent fixes for recurring technical issues.
• Manage incidents, service requests, problems and changes in accordance with established ITSM processes.
• Perform configuration changes, software updates, patches and platform upgrades as required.
• Work closely with infrastructure, network, security, workplace technology and application teams to resolve technical issues.
• Coordinate with Microsoft, Cisco and other technology vendors for troubleshooting and technical escalations.
• Maintain technical documentation, operating procedures, configuration records and knowledge-base articles.
• Participate in technology upgrades, migrations, deployments and continuous service improvement initiatives.

Requirements

• Relevant hands-on experience administering and supporting Microsoft 365/O365 in an enterprise environment.
• Strong experience with Exchange Online, Microsoft Teams and SharePoint Online.
• Hands-on experience with Microsoft Intune administration and endpoint management.
• Experience administering Active Directory.
• Knowledge of Microsoft Entra ID / Azure Active Directory would be advantageous.
• Experience supporting Cisco Webex and Cisco collaboration technologies.
• Experience supporting Cisco Meeting Room solutions and devices.
• Experience administering or supporting Microsoft Teams Rooms (MTR).
• Good understanding of endpoint management, identity and access management and enterprise collaboration technologies.
• Strong troubleshooting and root-cause analysis capabilities.
• Familiarity with ITIL-based incident, problem and change management processes.
• Experience supporting large-scale enterprise environments.
• Experience within banking or financial services environments would be advantageous.
• Good communication and stakeholder-management skills.
• Ability to work independently and collaborate effectively with cross-functional teams

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application!