Microsoft 365 Platform Support Analyst Mid
Description
Mid Microsoft 365 Platform Support Analyst
About Everforth Apex Systems MexicoEverforth Apex Systems Mexico is a leading technology consulting and professional services organization that connects top talent with innovative projects across global enterprises. We provide opportunities to work with modern technologies, collaborate with high-performing teams, and contribute to impactful business solutions in dynamic environments.
Position OverviewEverforth Apex Systems Mexico is seeking a Mid Microsoft 365 Platform Support Analyst to support and maintain enterprise collaboration, automation, endpoint management, and analytics platforms within the Microsoft ecosystem.
The ideal candidate will be responsible for troubleshooting platform-related incidents, managing permissions and access requests, supporting Power Platform and reporting environments, and participating in governance and continuous improvement initiatives. This role requires strong analytical and problem-solving skills, along with the ability to collaborate across technical and business teams to resolve issues and improve platform reliability.
Key ResponsibilitiesMicrosoft 365 Platform Support- Troubleshoot and resolve incidents related to SharePoint Online, Microsoft Teams, OneDrive, Entra ID, and Intune.
- Support administration and day-to-day operations of Microsoft 365 services.
- Manage user provisioning, permissions, access requests, and security-related issues.
- Monitor platform health and assist with issue escalation when required.
- Support Power Automate workflows and Power Apps solutions.
- Assist with Dataverse-related configurations, troubleshooting, and user support.
- Investigate automation failures and coordinate resolution efforts.
- Support Power BI environments, reports, and dashboards.
- Troubleshoot data refresh, connectivity, and reporting issues.
- Assist with Microsoft Fabric and Power Query-related support activities.
- Collaborate with analytics teams to ensure reporting platform stability.
- Perform root cause analysis for recurring incidents and platform issues.
- Coordinate with cross-functional teams to drive issue resolution.
- Participate in governance reviews and platform improvement initiatives.
- Create and maintain technical documentation, knowledge articles, and operational procedures.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
- 3+ years of experience supporting Microsoft 365 platforms in a corporate environment.
- Hands-on experience with:
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- Microsoft Entra ID
- Microsoft Intune
- Experience supporting:
- Power Automate
- Power Apps
- Dataverse
- Experience with:
- Power BI
- Microsoft Fabric
- Power Query
- Microsoft Excel
- Strong understanding of permission management, access controls, and user administration.
- Experience working with incident management and ticketing processes.
- Proven troubleshooting and root cause analysis skills.
- Ability to document solutions, procedures, and support activities effectively.
- Strong communication and stakeholder management skills.
- Microsoft 365 Administration experience.
- Experience with ServiceNow.
- Knowledge of Azure Analysis Services.
- Exposure to SAP BI and/or SAP BW environments.
- Microsoft certifications related to Microsoft 365, Power Platform, Azure, or Power BI.
- Experience supporting governance and compliance initiatives.
- Knowledge of enterprise collaboration and productivity best practices.
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- Microsoft Entra ID
- Microsoft Intune
- Power Automate
- Power Apps
- Dataverse
- Power BI
- Microsoft Fabric
- Power Query
- Microsoft Excel
- ServiceNow
- Azure Analysis Services
- SAP BI (Preferred)
- SAP BW (Preferred)
- Incident Management
- Platform Support
- Root Cause Analysis
- Permission & Access Management
- Governance
- Technical Documentation
- Troubleshooting