Microsoft 365 SharePoint & Copilot Engineer
Posted Updated
Relevant Experience
- Minimum 3-5 years' experience supporting Microsoft 365 solutions in an enterprise environment.
- Minimum 3 years' hands-on experience with SharePoint Online administration and support.
- Demonstrable experience supporting Microsoft 365 Copilot.
- Experience creating, configuring, or supporting Copilot Studio solutions and Copilot Agents.
- Experience with Power Platform automation and workflow solutions.
- Experience managing complex incidents, escalations, and stakeholder engagements.
- Experience working within cloud-first environment.
Responsibilities
Key Accountabilities/KRAs/KPIs:
- Microsoft Copilot, Copilot Studio & Copilot Agent Responsibilities
- Microsoft Copilot
- Support, administer, and optimise Microsoft 365 Copilot deployments.
- Troubleshoot Copilot licensing, access, indexing, permissions, and data grounding issues.
- Assist users with effective prompt engineering and Copilot best practices.
- Monitor Copilot adoption, usage, and value realisation.
- Support governance, compliance, and security controls relating to Copilot.
- Copilot Studio & Copilot Agents
- Support Copilot Agents using Microsoft Copilot Studio.
- Configure agent knowledge sources and integrations with Microsoft 365 services.
- Troubleshoot Copilot Studio solutions, generative AI responses, and agent performance issues.
- Promote best practices for responsible AI, governance, security, and data protection.
Technical Skills
Mandatory Skills:
- SharePoint Online
- Microsoft 365 Administration
- Microsoft Teams
- OneDrive for Business
- Microsoft Entra ID
- Microsoft 365 Copilot
- Microsoft Copilot Studio
- Microsoft Copilot Agents
- Microsoft Forms
- SharePoint List
Preferred Skills
- Power Apps
- PowerShell
- Microsoft Purview
- Microsoft Graph
- Exchange Online
- Microsoft Fabric and AI capabilities.