Microsoft 365 Systems Administrator

JOB DESCRIPTION

JOB TITLE: Microsoft 365 Systems Administrator

DEPARTMENT: Information Technology (IT)

FLSA: Exempt

SUPERVISES: None

REPORTS TO: Director of IT

POSITION SUMMARY:

The Microsoft 365 Systems Administrator is directly supervised by the Director of IT, and is responsible for the day-to-day administration, support, and maintenance of the organization's Microsoft 365 and identity platforms. This role ensures secure and reliable access to systems, supports user lifecycle management, and maintains the stability of cloud and identity services in a 24/7/365 gaming and hospitality environment.

ESSENTIAL FUNCTIONS:

Identity & Access Management (IAM)

• Administer and maintain Active Directory (AD) and Microsoft Entra ID environments
• Manage user lifecycle processes including onboarding, role changes, and offboarding
• Implement and maintain Role-Based Access Control (RBAC) and least privilege access models
• Configure and support Multi-Factor Authentication (MFA), Conditional Access, and Single Sign-On (SSO)
• Perform regular access reviews, audits, and remediation activities
• Manage directory services including users, groups, group policies (GPO), and organizational structure
• Troubleshoot authentication, account lockouts, and access-related issues

Microsoft 365 Administration

• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID integration
• Manage users, licensing, roles, and service access within Microsoft 365
• Administer Exchange Online mail flow, mailboxes, retention policies, and distribution groups
• Manage SharePoint and OneDrive permissions, sharing policies, and governance controls
• Support Teams administration including policies, meetings, and collaboration settings
• Monitor service health and resolve cloud service issues

Group Policy Management

• Design, implement, and maintain Group Policy Objects (GPOs) to enforce security, configuration standards, and software deployments
• Utilize Group Policy Preferences (GPP) for centralized configuration of user environments
• Monitor and troubleshoot policy enforcement across endpoints
• Review and update policies to align with evolving business and security requirements
• Security, Compliance & Investigations

Security & Compliance Support

• Assist with access reviews and audits
• Support investigations including email trace, audit logs, and basic eDiscovery
• Follow established security and compliance procedures

Project Management

• Participate as a technical contributor on Microsoft 365 and identity-related projects
• Assist with implementation, testing, and rollout activities
• Support documentation and provide operational feedback

Gaming & Hospitality Systems Support

• Support secure access and authentication for casino and hotel systems including slot systems, player tracking, POS systems, kiosks, cash handling systems, and hotel property management systems (PMS)
• Assist with integration of identity services across gaming and enterprise platforms
• Collaborate with vendors and internal teams to resolve access and system-related issues
• Ensure systems align with regulatory and security requirements

Technical Support & Operations

• Provide Tier 2/3 support for Microsoft 365 and identity issues
• Act as escalation point for Help Desk
• Document systems and procedures

On-Call Support Requirements

• Participate in an established on-call rotation schedule to support 24/7/365 operations
• Respond to critical system outages and authentication issues during assigned periods
• Time worked is compensated in accordance with organizational overtime policies

Additional Responsibilities

• Participate in cross-functional system and security improvement initiatives
• Provide training and guidance to IT staff on identity and access best practices
• Maintain professional interaction with team members, departments, and vendors
• All other job-related duties as assigned

REQUIREMENTS:

Education: Bachelor's degree in computer science, information technology, or related field, or five (5) years of equivalent experience in lieu of a degree.

Experience: Minimum three (3) years of experience in systems administration, identity and access management, and/or Microsoft 365 administration.

Certification/License: Must have a valid driver's license and be insurable by the Sault Tribe Insurance Department. Must undergo a criminal background investigation done under the rules of the National Indian Gaming Commission. A Microsoft SC-300 and MS-102 certifications are required within 6 months of hire. A CompTIA Security+ or equivalent is preferred. Experience in regulated environments such as gaming or compliance-driven industries is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• Identity and Access Management (AD, Entra ID, RBAC, authentication)
• Microsoft 365 administration and services
• Group Policy design and endpoint configuration
• Gaming and hospitality IT systems and integrations
• Cybersecurity principles including MFA, access control, and compliance

Skills

• Advanced troubleshooting of identity and cloud environments
• Strong analytical and problem-solving skills
• Effective communication with technical and non-technical users
• Documentation and process development

Abilities

• Manage multiple priorities in a 24/7 operational environment
• Work independently and collaboratively across teams
• Maintain a strong attention to detail and security posture
• Adapt to evolving technologies and business needs
• Native American preferred

Must have a valid driver's license and be insurable by the Sault Tribe Insurance Department. Must undergo a criminal background investigation under the rules of the National Indian Gaming Commission.