Microsoft Dynamics 365 Specialist (Functional Consultant/Developer/Support)

Salary: RM 7,500 – RM 11,250 per month

About the Role

We are seeking talented, forward-thinking Microsoft Dynamics 365 (D365) Specialists across multiple functional and technical tracks.

Whether your passion lies in business analysis, end-to-end solution design, technical development and customization, or enterprise platform support, this is an opportunity to work on mission-critical applications within a global corporate environment.

Track 1: Dynamics 365 Functional Consultant / CRM Business Analyst

Focus: Business Process Architecture, Requirement Clarification & System Configuration

• Business Requirement Clarification: Elicit, evaluate, and clarify functional requirements from cross-regional stakeholders, bridging business expectations with technical feasibility.

• End-to-End Solution Design: Architect end-to-end business and CRM functional solutions across customer journeys, sales, service, or marketing operations.

• Functional Configuration: Lead hands-on configuration within Dynamics 365 (processes, custom entities, forms, business rules, workflows, and functional logic).

• Delivery & Governance: Support User Acceptance Testing (UAT), author Functional Design Documents (FDD), and facilitate change management and user onboarding.
  

Focus: Custom Development, Integrations & Technical Implementation

• Platform Customization: Design, develop, and implement custom business applications and extensions in Microsoft Dynamics 365.

• Custom Code & Scripting: Develop robust backend plugins, workflow assemblies, and micro-services using .NET (C#), alongside client-side logic using JavaScript / TypeScript.

• Integrations & APIs: Design and maintain integrations connecting D365 with upstream/downstream enterprise platforms via RESTful APIs and middleware.

• Lifecycle Management: Oversee deployment packages, code reviews, and solution versioning.
  

Focus: Platform Maintenance, Front-End Custom Controls & Solution Governance

• Platform Operations: Maintain and configure the RR / Customer Engagement (CE) online platform, ensuring maximum uptime and functional stability.

• Custom Controls & UI: Build and maintain front-end enhancements using C#, JavaScript, TypeScript, and Custom Controls (PCFs).

• Solution ALM: Manage Managed/Unmanaged Solution Import/Export, dependency tracking, and solution layering.

• Incident Management: Drive troubleshooting and incident resolution, coordinate with end-users, and participate in scheduled on-call/holiday support rotations.

Job Requirements & Qualifications

• Education: Bachelor’s Degree or above in Computer Science, Software Engineering, Information Technology, Business Information Systems, or a related discipline.

• Track-Specific Experience:

  • Functional / BA Track: Proven track record in requirement elicitation, CRM functional design, business process mapping, and D365 module configuration.

  • Technical / Developer Track: Strong development background in .NET (C#), JavaScript / TypeScript, D365 SDK, plugin development, and custom API integration.

  • Support / CE Track: Solid foundation in Dynamics 365 CE/CRM administration, solution layering, managed solutions, and front-end scripting.

• Language Skills: Professional proficiency in written and spoken English. Strong command of Mandarin is highly advantageous to collaborate directly with cross-border stakeholders and technical counterpart teams.

• Key Attributes: Strong analytical mindset, proactive problem-solving capabilities, and excellent cross-functional teamwork.