Microsoft Dynamics CRM Consultant

Description

We are hiring an experienced Microsoft Dynamics CRM (On-Premises) Consultant / Administrator to join a project-based engagement in Jeddah. The role focuses on CRM system administration, functional consulting, user support, and operational management of the Dynamics CRM platform. The ideal candidate will have strong hands-on experience in Dynamics CRM On-Premises environments, infrastructure coordination, and stakeholder-facing delivery across enterprise environments.

Key Responsibilities

1. CRM Administration & Operations
   Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments.
   Manage users, security roles, teams, privileges, and access controls.
   Monitor system performance, execute tuning, and validate backups.
   Support CRM upgrades, rollups, patches, and hotfix deployment.
   Ensure compliance with IT governance, security policies, and audit requirements.
   Manage incident, problem, and change requests (ITIL-based processes).
2. Functional Consulting & Configuration
   Gather, analyze, and document business requirements.
   Translate requirements into CRM configurations:
   Entities, relationships, forms, views.
   Dashboards, charts, workflows, and business rules.
   Support UAT and ensure business alignment.
   Recommend best practices and system improvements.
3. Architecture & Technical Support
   Work with infrastructure teams on:
   Windows Server, IIS, SQL Server.
   Active Directory and authentication.
   Networking, firewalls, load balancers, certificates.
   Support integrations using APIs, SSIS, or middleware.
   Assist in DR planning and high availability setups.
4. Training & User Enablement
   Deliver end-user and administrator training sessions.
   Create documentation: SOPs, user guides, FAQs.
   Provide ongoing functional support to business users.
5. Stakeholder Management
   Act as primary liaison between business, IT, and vendors.
   Support issue resolution and root cause analysis.
   Ensure SLA adherence and delivery coordination.

Requirements

• 5+ years of experience in Microsoft Dynamics CRM On-Premises.
• Strong experience in CRM administration and functional configuration.
• Deep understanding of CRM security model and role-based access control.
• Good knowledge of:
  Windows Server & SQL Server.
  Active Directory.
  Networking fundamentals.
• Experience in CRM upgrades and performance optimization.
• Experience in reporting (SSRS, FetchXML preferred).
• Strong troubleshooting, analytical, and communication skills.
• Experience in client-facing or multi-stakeholder environments.
• Microsoft Dynamics / Power Platform certifications (preferred).