Microsoft Unified Communications and Messaging Team Lead

End client requires candidates to go through normal Unisys screens PLUS education (highest degree earned) and employment (last 5 years) verification.

Position Overview:
• Position will Lead the Unified Communications and Messaging Teams in providing Level 2/3 Operational Support for Client, as well as be the single point of escalation for Level 4 support.
• This role will be responsible for solving highly complex problems where analysis of situations or data will require an in-depth evaluation of the situation.
• This position will be required to provide guidance to Unisys Operational Support personnel and work directly with customers and vendors.
• This position requires 5 to 10+ years of experience and expertise in profession.

Responsibilities:
• Client Operational Team Lead for Unified Communications (UC) and Messaging technologies running on both On-premise and in Microsoft’s Office 365 Cloud solution.
• Subject Matter Expert for both UC and Messaging technologies integrated into the Client environment.
• Provides Level 4 Operational Support for all UC and Messaging solutions within the Client environment.
• Work with other Unisys teams to coordinate projects, timelines and integration of systems.
• Provide recommendations regarding improvement and enhancements of the systems environment supporting UC and Messaging technologies.
• Test, where appropriate and possible, in a production simulated laboratory environment any new UC and Messaging technology prior to production implementation.
• Provide recommendations on optimizing the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
• Build and Develop relationships with Microsoft and other vendors that are supporting the Client UC and Messaging solution.
• Train Level 3 and Level 2 engineers on operating and supporting the Client UC and Messaging solution.
• Provide level 3 support to Service Desk and Level 2 engineers.
• Gain a working knowledge of and keep current on Client process and procedures for Incident/Task handling

Skills, Experience & Qualifications:
• 5+ years of working with Lync 2013 or Microsoft Skype for Business, and PBX technologies
• 8+ years of working with Microsoft Exchange and O365 Exchange Online technologies
• 5-7 years of Microsoft and Networking Technical Experience
• Proven experience in Unified Communications Migrations for large global enterprises
• Solid understanding of cloud concepts
• Solid understanding of Microsoft Exchange, Skype for Business, SharePoint, OneDrive for Business, Enterprise Mobility Services, System Center Configuration Manager and Intune and other technologies related to Workspace Productivity Services
• Proven ability to work on large-scale global deployments in multiple locations
• Strong understanding of networks and related WAN/LAN technologies
• Strong understanding of TCP/IP and Network communications
• 4-year degree or equivalent experience
• Microsoft Certifications in the Microsoft technologies required for this position
• Expert-Level in Unified Communications technologies such as Lync 2013, Skype for Business, and PBX solutions.
• Expert-Level in Messaging technologies such as Exchange 2016 and Office 365 Exchange Online.
• High-Level understanding of telephony carrier integration
• High-Level understanding of complex dial-plans
• High-Level understanding of Emergency Services integration
• Strong understanding of Quality of Service
• Strong understanding of Voice-Over-IP solutions
• Strong understanding of SIP and global SIP deployments
• Strong understanding of ITIL.
• Must be able to collaborate effectively with other senior architects within the organization.
• Must possess strong Project management and provide proven ability to build accurate project timelines and deliver on-time projects.
• Ability and willingness to take direction from the Service Delivery Manager and Client Executives.
• Ability to work in a team environment.
• Able to adapt to a changing technical environment.
• Ability to coach other members of team in their area of expertise.
• Ability to communicate clearly with all team members and end-users.
• Ability to work with a sense of urgency.
• Customer facing presentation and consulting skills.
• Experience and understanding of designing, deploying or managing a Hosted Platform.
• Experience and understanding of multi-tenancy in hosted solutions.
• Strong knowledge of Microsoft PowerShell

** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note:-

1. This is a Contract job opportunity for you.
2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, OPT-EAD & TN-Visa can apply.
3. No H1B candidates, please.
4. Please mention your Visa Status in your email or resume.

** All your information will be kept confidential according to EEO guidelines.