Mid Level Application Support
Salary: ₱80,000 – ₱88,000 per month
About the role
Application Specialist role focused on ensuring smooth business application service operations by resolving issues in a timely manner, facilitating smooth transition of application features from development to production environments, and actively developing continuous improvement initiatives.
Key responsibilities
Ensure smooth business application service operations by resolving issues in a timely manner
Facilitate smooth transition of application features from development to production environments
Actively develop continuous improvement initiatives and optimization of business application service operations
Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users
Effectively communicate to stakeholders as part of incident/problem management
Manage escalations related to operational topics
About you
Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
Experience with incident and problem management
Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
Strong in agile delivery, with release management experience and engineering exposure
Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail
Experience or active personal learning in Artificial Intelligence
Knowledge in cloud services, preferably AWS
Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
Experience in supporting SaaS systems (e.g. SAP)
Knowledge in programming languages, Java and Python