Mid-level Data Analyst – Process Transformation

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses around the world. We operate in diverse markets, such as financial services, healthcare, automotive, agribusiness, insurance, among others. Experian invests in people and new advanced technologies to unlock the power of data. We have an incredible team of 25,200 employees in 32 countries.

Our uniqueness is valuing yours. Experian's people-centric, inclusive, and purpose-driven culture is recognized by numerous awards — including World’s Best Workplaces™ 2025 (Fortune's Top 25 global) and Great Place To Work™ in 26 countries, among others. Check out Experian Life on social media or explore our careers site to understand why. Experian is also proud to be an equal opportunity employer and affirmative action employer.

Job Description

We are looking for a Mid-level Analyst to work in Customer Experience Operations, with a focus on generating insights, analyzing customer behavior, and monitoring product performance. This person will be responsible for transforming data into strategic information that supports decision-making and drives continuous improvements in customer experience and business results.

The position requires strong analytical capacity, the ability to build executive dashboards, and the development of in-depth studies on product usage, adoption, and performance.

Key responsibilities

• Build, maintain, and evolve dashboards and executive reports to track customer experience, usage, and product performance indicators.
• Perform exploratory analyses and data studies to identify behaviors, trends, usage profiles, and improvement opportunities.
• Develop metrics, indicators, and analytical models that support decision-making for product, operations, and business areas.
• Extract, manipulate, and consolidate large volumes of data from different sources.
• Prepare executive presentations with data-driven storytelling, translating complex analyses into clear and actionable recommendations.
• Continuously monitor product performance, identifying deviations, opportunities, and risks.
• Work in partnership with multidisciplinary teams to understand business needs and transform demands into analytical solutions.
• Support initiatives for automation, operational efficiency, and the evolution of the area's analytical maturity.
• Apply Artificial Intelligence tools to optimize analyses, generate insights, and increase the productivity of analytical processes.

Education requirements

• Bachelor's degree in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields.

Technical knowledge

• Experience in data analysis and generating business insights.
• Advanced proficiency in Excel.
• Experience in building executive presentations in PowerPoint.
• Advanced knowledge of SQL for data extraction and manipulation.
• Experience with Databricks.
• Knowledge of AWS environments.
• Experience in building dashboards and visualizations in Power BI.
• Knowledge of statistical analysis and data exploration techniques.
• Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation.

Behavioral competencies

• Strong analytical capacity and critical thinking.
• Investigative profile oriented toward problem-solving.
• Ability to transform data into business recommendations.
• Good written and verbal communication.
• Ability to interact with different areas and hierarchical levels.
• Organization, autonomy, and priority management.
• Results-oriented mindset and continuous improvement.

Preferred qualifications

• Previous experience in Customer Experience (CX), Customer Success, Operations, or Products.
• Knowledge of customer experience metrics, customer journey, and product adoption indicators.
• Experience with analytical process automation.
• Experience in large-scale data environments and cloud ecosystems.

Position objective: to generate business intelligence from data, supporting the evolution of customer experience and the maximization of Serasa Experian product results through robust analyses, strategic dashboards, and actionable recommendations.

Qualifications

• Education: Bachelor's degree in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields.
• Technical knowledge: Experience in data analysis and generating business insights. Advanced proficiency in Excel. Experience in building executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience in building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation. Behavioral competencies: Strong analytical capacity and critical thinking. Investigative profile oriented toward problem-solving. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy, and priority management. Results-oriented mindset and continuous improvement.
• Technical knowledge: Experience in data analysis and generating business insights. Advanced proficiency in Excel. Experience in building executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience in building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation. Behavioral competencies: Strong analytical capacity and critical thinking. Investigative profile oriented toward problem-solving. Ability to transform data into business recommendations. Good written and verbal communication. Ability to interact with different areas and hierarchical levels. Organization, autonomy, and priority management. Results-oriented mindset and continuous improvement.

Additional Information

Serasa Experian is much more than you imagine. With the purpose of creating a better future by expanding opportunities for people and businesses, in Brazil we are more than 4,000 people working in diverse teams and specialties. Here, every piece of knowledge and diversity complements each other and you can work on what you love most. We are committed to building an inclusive culture and an environment in which people can balance their careers with their personal commitments and interests, valuing well-being.

We dedicate ourselves to being one of the best and most innovative companies to work for in the country, enabling incredible experiences and careers for our people. Our strong people-first approach is recognized externally through various market certifications: we have been awarded by Great Place To Work™ in 24 countries and by the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and having a 4.6 rating on Glassdoor. Each recognition indicates that we are on the right path, providing an increasingly better work environment for our talent.

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