Mid-Level Manager - Retail (Centris, QC)
Work Setup: Onsite
Location: Centris, QC
Schedule: Shifting schedule
Qualifications:
- Bachelor's Degree
- 6 to 8 years of overall experience
- Minimum 4 to 5 years’ experience in managing teams for contact center
- Experience in Customer Service Domain
- Responsible for administrative aspects including reporting
- Ability to plan, prioritize, organize and communicate with client
- Proficiency in Call center applications, Work-force management applications, Quality tools and technologies, and other related Call Centre software
- Experience in goal setting (defining and prioritizing specific, driving objectives)
Responsibilities:
- Strategy translation: Breaking long-term executive plans into actionable steps for specific teams.
- Communication flow: Passing updates, goals, and feedback both up and down the corporate ladder.
- Resource management: Overseeing department budgets, staffing needs, and work tools.
- Team leadership: Training, supervising, and supporting first-line supervisors or staff
- Problem-solving: Resolving internal conflicts and adapting workflows to new challenges.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?