Mid level Role L2 support
Role: Mid Level Role (L2 Support)
Job Requisition Number: ISCSK-R040
Job Level: Over 8 years of relevant experience (Mid Level)
Location: Singapore
Key Responsibilities:
· Able to take initiative and act proactively rather than waiting for instructions.
· With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
· Provide both technical and non-technical support for Singapore Branch.
· Ensure clear, concise, and professional communication with users, technical teams, and senior management.
· Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.
· Maintain detailed user request logs and create comprehensive reports for stakeholders.
· Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.
Key Requirements:
Education:
· Tertiary degree in technology from a recognized educational institution.
· IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
· Over8 years of experience in Corporate Banking Domain L2 Support.
Essential:
· Corporate Banking Domain L2Support. Over8 years of experience covering:
o CASA (Current Account & Savings Account)
o Loans and Lending Products
o Treasury/ Market Products
o Accounting and General Ledger
o Payments and Cash Management
o Regulatory Reporting, including MAS (Monetary Authority of Singapore) reporting and JFSA(Japan Financial Services Agency) reporting
Good to have:
· Customer service. Strong customer service skills, problem-solving abilities, and the ability to work under pressure.
· Collaboration. Collaborate across organizations and external providers to solve complex problems creatively.
· Languages. Proficiency in English and at least one of the following languages: Mandarin Chinese or Japanese. Additional language proficiency is highly valued and considered an advantage.
· Application development. Over 1 year of experience in developing application software.
· Risk awareness. Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.
Technical Skills:
· Server administration. Experience in administering Windows Server and Linux Server environments. (Good to have)
· Application health checks. Experience in performing basic application health checks. (Good to have)
· Banking applications. Experience in supporting banking applications or applications for financial institutions. (Good to have)
· Azure DevOps. Azure DevOps, Application Support. (Good to have)
· IT service management. IT service management principles (ITIL preferred). Proficiency in ITS tools (e.g., ServiceNow, Jira).(Good to have)
Please forward your resume in MS word format to Careers@infogainglobal.com