Y Combinator Mid-Market Customer Success Engineer
Posted Updated 6
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Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.
What you'll do
As a Mid-Market Customer Success Engineer, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.
Responsibilities
- Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
- Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
- Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
- Visit factory floors to identify areas for optimization and offer practical solutions.
- Analyze client data to uncover insights and recommend process improvements.
Requirements
- Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
- 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
- Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
- Strong analytical skills for interpreting operational data and identifying trends.
- Experience with CRM systems and maintenance management tools is advantageous.
As published by lever · 14 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website
Short answers (2)
- City and State of Residence optional
- Country of Residence optional
Pick from a list (9)
- How did you find out about the role? optional
- What level of English do you have? optional
- Educational Background optional
- Degree/Course of Study: optional
- What is Your Gender Identity? optional
- What is Your Sexual Orientation? optional
- What is Your Race/Ethnic Background? optional
- Do you consider yourself to be a disabled person? optional
- What is your Veteran status? optional
Written answers (3)
- Share a link of something you've done or describe a successful case! optional
- Name of Tractian Employee that Referred optional
- How did you find out about the role? (Others Field) optional