Mid Software Engineer - Support L3
- Application Support & Incident Management
- Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams.
- Analyz and resolve applications, databases, and report issues across legacy and .NET platforms.
- Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence.
- Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance.
- Improve system stability by proactively identifying recurring issues and optimizing application behavior.
- Application Development & Maintenance
- Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance.
- Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions.
- Debug legacy and modern codebase to resolve defects and optimize business logic.
- Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD)
- Support application upgrades, patches, and minor enhancements in production environments.
- Database & Reporting Support
- Develop, optimize, and troubleshot SQL queries, stored procedures, functions, and views on MS SQL Server.
- Support enterprise reporting solutions using Crystal Reports and SSRS, including Fixing report failures, Performance tuning, Enhancing report reliability
- Assist with data validation, data corrections, and impact analysis in production systems.
- Partner with business users to ensure reporting accuracy and data consistency.
- Collaboration, Mentoring & Knowledge Management
- Work closely with business users, development teams, and global stakeholders in an international environment.
- Provide technical guidance and mentoring to L1 and L2 support engineers.
- Create and maintain: Technical documentation, SOPs, Knowledge Base (KB) articles
- Participate actively in code reviews, solution design, and technical discussions.
- 3 years to 5 years of hands-on experience in developing, maintaining, and supporting software solutions using VB6 with MS SQL and .NET Core
- Extensive experience across the full software development lifecycle (SDLC), including requirements analysis, design, coding, testing, deployment, and production support.
- Practical exposure to working in an Agile/Scrum environment, collaborating with cross‑functional teams to deliver stable and high‑quality solutions.
- Good understanding of object-oriented programming (OOP); able to solve technical problems
- Working knowledge of Web application development using .NET Core (6/7/8), C#, Asp.net Core, MVC, Web API, Postman.
- Experience with usage of Azure DevOps
Technical Skills
- Programming & Frameworks: VB6 (Mandatory, Expert), .NET Core, C#
- Database & Reporting: MS SQL Server, SSRS, Crystal Reports
- Incident Management, Root Cause Analysis (RCA), SLA Management
- Agile / Scrum (Working Knowledge)
Soft Skills & Professional Traits
- Customer service oriented with a problem-solving attitude.
- Strong attention to detail and accuracy is essential.
- Entrepreneurial thinking and flexibility to change.
- Very good English communication skills (concise writing and orally convincing).
- Structured and clear writing skills.
- Proven ability to solve complex business problems using analytical reasoning.
- Demonstrated positive attitude, self-motivated, team player.
What do we offer?
- Good working environment.
- Opportunities for further growing and development.
- Lunch and transportation included.
- And more...