Middle Account Manager

Role Responsibilities:
Build and maintain strong, long-term relationships with assigned clients (mid-size and growing accounts);
Develop a solid understanding of clients’ business objectives and current technology setup to identify support and growth opportunities;
Support upsell and cross-sell initiatives by identifying client needs;
Ensure smooth delivery in cooperation with engineering teams and proactively address client concerns;
Monitor account health, client satisfaction, and operational performance; escalate risks when necessary;
Conduct regular check-ins and performance syncs with clients;
Contribute to revenue growth by supporting commercial discussions and renewal processes.

Requirements:

3+ years of experience in Account Management (or another relevant experience as PM, BDM, Sales Manager) in the IT industry;
Experience managing commercial conversations and supporting upsell initiatives;
Strong communication and relationship-building skills;
Ability to understand client business needs and translate them into actionable requests for delivery teams;
Experience working with cross-functional teams (delivery, finance, recruitment);
Organized, proactive, and able to manage multiple accounts simultaneously;
Strong problem-solving skills and client-oriented mindset.