Middle CRM/Retention manager

WARP JUMP COMPANY is a dynamic and pioneering Gaming Tech Company that passionately crafts advanced online iGaming solutions for various markets worldwide. We are an integral part of an international group of companies, with our headquarters in the vibrant city of London. This esteemed group unifies a myriad of innovative and thriving tech enterprises from a wide range of industries. Since its establishment in 2010, the group has consistently fostered a reputation as a catalyst for the most rapidly growing ventures within the global IT industry. At WARP JUMP COMPANY, we are not merely offering jobs; we provide platforms for personal growth, professional development, and opportunities to make a significant impact in a thrilling and swiftly evolving industry. We eagerly anticipate the chance to connect with potential candidates who are excited to leap forward into the future of iGaming with us.

We are currently looking for a Middle CRM/Retention specialist to join our team and help us scale and optimize our multichannel communication strategy.

Key Responsibilities:

• Own deliverability, domain health and sender reputation
• Create and set up in Customer.io multichannel promo campaigns and triggered automations
• Supervise contact base and improve segmentation
• Create templates (order content and design) for messages
• Monitor performance metrics (open, click, unsubscribe rate, etc)
• Run A/B tests to improve performance for channels
• Scale email, mobile push and SMS.

Requirements:

• 2+ years of experience in Email Marketing, CRM, Lifecycle Marketing, or a similar role.
• 1+ year of experience in the iGaming industry
• Hands-on experience with Customer.io is a must
• English level - Upper-Intermediate (B2).

Would be nice to have:

• Experience working with Liquid
• Experience working with authentication protocols for sender domains
• Basic understanding of customer lifecycle.

Would be a plus:

• Experience working with Figma.
• Experience with bonus calculation.
• Experience working with webhooks.

What We Offer:

• Competitive salary based on experience and expertise
• 30 days of paid vacation, plus additional paid days off for Ukrainian national holidays
• Flexible schedule and a strong work-life balance culture — we value results, not hours
• Full remote work — work from anywhere you feel productive
• No micromanagement — we trust our team and empower you to own your work
• Transparent communication across all levels of the company
• Referral program with bonuses for recommending great talent
• Support during life challenges — we stand by our team when it matters most.

🚀 Ready to take your CRM and Email Marketing expertise to the next level? Join WARP JUMP COMPANY and help us build engaging communication experiences for players around the world!